PT - Guided Pathways Support Specialist (Internal Only)

PT - Guided Pathways Support Specialist (Internal Only)

Salary

$15.00 per hour .

Summary Of Function

The Guided Pathways Support Specialist predominately assists in the management of alerts and referrals generated by faculty, as well as requests for assistance submitted by students through the CRM Engage platform. This position supports students by connecting with students in person, by phone, and by email to conduct follow-ups on faculty referrals and student requests. In addition, the Guided Pathways Support Specialist provides clerical support to the Guided Pathways office, which includes the Pathways Faculty Advisors.

Typical Duties

• Serves Students. Manages and provides administrative support and outreach for student retention and success initiatives. Uses CRM Engage custom dashboards to identify and follow up on alerts generated through the system. Assists supervisor and advisors to respond to faculty referrals and students’ requests for assistance and coordinates with other campus offices to ensure students receive assistance. Follows up with students in person, via telephone, and through e-mail. Maintain notes within CRM-Engage on the resolution of these referrals for services and requests for assistance.
• Completes clerical duties for the Guided Pathways office, including but not limited to greeting visitors, making phone calls, answering phones, responding to emails, and providing other support as needed. Assists supervisor with managing the calendar for student advising appointments for the Pathways Faculty Advisors. Helps students schedule appointments with Pathways Faculty Advisors and with other advisors district-wide.
• Collaborates with district-wide campuses, individual departments, and appropriate committee groups to support student retention and success initiatives. Works closely with supervisor to participate in educational events pertaining to wrap-around services.
• Assists in the planning, maintenance, and tracking of budgets. Facilitates the purchasing and inventory of program-related items.
• Support and participate in strategic planning initiatives and perform other duties as assigned.
  
  

Required Qualifications

• High school diploma or equivalent
• Two years of professional experience in higher education or customer service.
  
  

Classification

• Non-Exempt
  
  

Position Type & Work Schedule

• Part-time
• Up to 19 hours per week
• Work flexible schedule to meet the program, department, and/or institutional needs, which may include Fridays, nights, and/or weekends
  
  

Knowledge, Skills, And Abilities

• Knowledge of and ability to interpret, apply, and follow college policies and procedures
• Knowledge of or ability to maintain organizational structure, workflow, and operating procedures
• Skill in current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications, Windows, college system platforms, software, and applications, especially those specific to the department operations
• Skill and ability to be self-directed and to manage one’s own time
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Ability to complete all departmental and/or institutional mandatory training or development
• Ability to organize, prioritize, and follow multiple projects and tasks through to completion, with close attention to detail
• Ability to work independently and contribute to a collaborative team environment
• Ability to provide assistance in a professional and supportive manner
• Ability to communicate effectively, verbally, in writing, and in a public setting, and to relate to others in a professional manner
• Ability to be flexible and supportive, positively and proactively assimilate change in a rapid growth environment
• Ability to maintain confidentiality of protected information and follow FERPA guidelines
• Ability to adapt and maintain professional composure in emergent situations
• Ability to demonstrate integrity, professionalism, and civility in all job-related actions
• Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes
• Ability to establish and maintain positive, effective, and collaborative relationships with individuals at all levels of the organization, students, and the public
  
  

Work Environment

• Inside office environment with normal noise and lighting levels
• Work is performed in an open office environment with staff, student, community contact and interruptions
• The working environment may include various locations across the service district, with varying noise levels, indoor and/or outdoor locations as needed to support program, department or institutional needs
  
  

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to navigate various departments of the organization's physical premises
  
  

Note

• Yuma Campus
• Not benefits eligible
  
  

Posting Date

March 31, 2025

First Review Of Applications

This position will remain open until a suitable candidate is found.

Application Procedure

The following materials must be uploaded at the time of application. Any materials submitted via e-mail, fax, or mail will not be accepted. Applications missing any of the below requirements will be considered incomplete and will not be reviewed.

• Completed Application
• Resume or Curriculum Vitae (no more than 3 pages)
  
  

Additional Details

• The statements in this posting describe the general nature, level, and type of work performed by the individual(s) assigned to this classification and are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified.
• The institution and its designated representatives reserve the right to add, delete, or modify any and/or all provisions of this description at any time as needed without notice.
  
  

Address Inquiries To

Arizona Western College

Human Resources

Phone: (928) 344-7505 / FAX: (928) 317-6001 / TTY: (928) 344-7629

Email: Human.Resources@azwestern.edu



ARIZONA WESTERN COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER