What are the responsibilities and job description for the Massage Therapist position at Ark Hospitality Management?
SUMMARY:
As a Massage Therapist, your role plays a crucial role in providing exceptional spa experiences to our guests. They are responsible for delivering a variety of massage and body treatment services that promote relaxation, wellness, and rejuvenation. As a Massage Therapist, you will not only possess exceptional technical skills but also have a passion for customer service and guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)
Massage Services:
Perform a range of massage techniques, including Swedish, deep tissue, hot stone, aromatherapy, and other specialty massages, to meet the unique needs and preferences of guests.
Body Treatments:
Administer body treatments such as scrubs, wraps, and hydrotherapy, following established protocols and ensuring the highest quality of service.
Consultation:
Conduct thorough consultations with guests to understand their specific needs, preferences, and any medical conditions that may affect the treatment.
Client Comfort:
Ensure clients are comfortable throughout their spa experience by maintaining appropriate draping, temperature control, and using ergonomic techniques.
Hygiene and Sanitation:
Maintain a clean and hygienic workspace, including sterilizing equipment and changing linens between clients.
Product Knowledge:
Stay informed about spa products and services, including retail offerings, and provide recommendations to guests as appropriate.
Customer Service:
Create a welcoming and personalized experience for each guest, addressing any concerns or special requests promptly and professionally.
Retail Sales:
Promote and sell spa products and retail items, enhancing the guest experience and contributing to revenue goals.
Documentation:
Maintain accurate records of treatments performed, client preferences, and any contraindications or special considerations.
Teamwork:
Collaborate effectively with other spa team members, including estheticians, nail technicians, and front desk staff, to ensure a seamless and exceptional guest experience.
Training:
Attend training sessions and workshops to continually enhance your skills and knowledge in the field of massage therapy.
Compliance:
Adhere to all spa policies and procedures, as well as local and state regulations regarding massage therapy and sanitation.
REQUIREMENTS:
- Valid state or local license/certification as a Massage Therapist.
- Strong knowledge of various massage techniques and body treatments.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and customer-focused environment.
- Professional appearance and demeanor.
- Physical stamina to perform massages throughout the day.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and all other jobs within the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate but can vary. Professional attire
