What are the responsibilities and job description for the Hotel Front Desk SupervisorAgm position at ARK Hospitality?
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities :
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Compile occupancy reports and financial information for the general manager
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction Qualifications :
- Prior hospitality experience of 1 year is required for this position
- Possess excellent management skills, communication skills, and multitasking skills
- Applicants must have a high school diploma or GED
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Bookkeeping skills and experience with MS Office a plus Compensation : $18 - $20 hourly
Salary : $18 - $20
