International Sales & Strategic Account Manager

Job Title: International Sales & Strategic Account Manager

Location: Columbia, SC (On-site)

Company Overview: ARK Products is a leading designer, manufacturer, and seller of innovative sensory tools and special needs products worldwide. Founded in 2000, the company provides a complete line of oral motor tools, sensory chews, feeding and drinking aids, speech therapy tools and other specialty products to customers in all 50 states and more than 50 countries. ARK designs and manufactures its differentiated, branded products in-house at its South Carolina headquarters utilizing high-quality food and medical-grade raw materials.

Job Overview:

We are seeking an experienced sales professional to join our team in Columbia, SC. As the International Sales & Strategic Account Manager, you will be responsible for leading existing reseller and wholesaler accounts, driving new sales growth initiatives, managing account activity, and expanding our network of international partners. This position will involve collaborating with cross-functional teams to ensure excellent service, optimizing pricing strategies, driving product placement and marketing initiatives, and identifying new account opportunities. The ideal candidate will be a disciplined and organized professional who is highly motivated to grow. Brings a deep understanding of successful international B2B sales to wholesalers, and ideally has existing relationships within wholesale medical, sensory, therapy products OR kids toys OR related industry. This role will require you to be based in our Columbia, SC office for on-site collaboration with our team. International travel may be required.

Key Responsibilities:

·         New Business Development: Leverage existing industry relationships to drive new business for ARK, identify and pursue new strategic accounts in international markets, focusing on regions with high growth potential.

·         Account Management: Build and maintain strong, long-term relationships with current and future international resellers and wholesalers along with strategic sales accounts, ensuring consistent business growth and customer satisfaction. Manage customer performance and compliance with ARK agreements.

·         Sales Growth: Develop and implement strategies to drive increased sales from existing accounts, including identifying opportunities for upselling, cross-selling, and expanding product offerings while leading customer/marketing initiatives.

·         Market Analysis: Conduct qualitative and quantitative research on individual market trends, customer needs, and competitor activity to inform sales growth strategies and identify new product opportunities.

·         Collaborative Efforts: Partner with marketing, operations, and product development teams to represent resellers and wholesalers needs to ensure ARK provides the support and resources customers need to succeed.

·         Negotiation & Contracts: Collaborate to negotiate terms, pricing, and agreements with resellers and wholesalers, ensuring mutually beneficial and sustainable partnerships.

·         Reporting & Forecasting: Track sales performance, market feedback, and partner activity, providing regular updates to senior management and contributing to the company’s strategic goals.  Meet or exceed monthly and quarterly sales targets.

·         Customer Support: Assist partners with any issues related to order fulfillment, product queries, and customer support.

Requirements

Qualifications:

·         Bachelor’s degree in business, sales, marketing, or a related field.

·         Minimum of 5 years of experience in international sales or account management in a B2B environment within healthcare OR therapy products OR kids toys OR related industry.

·         Strong understanding of international markets, wholesale businesses, and consumer channels, specifically Canada, Europe, the UK and Australia.

·         Proven ability to develop and implement successful sales strategies for international accounts.

·         Excellent communication and negotiation skills. Strong organizational and time management skills.

·         Experience with CRM tools for managing customer information.

·         Fluency in English; proficiency in additional languages are a plus.

·         Must be based in or near Columbia, SC, with on-site presence required.

·         International travel may be required.

Preferred Skills:

·         Experience working with international resellers and wholesalers.

·         Knowledge of speech therapy tools, sensory products, special needs products, healthcare products or kids toys and/or adjacent fields.

Benefits

What We Offer:

·         Competitive salary and bonus eligibility.

·         Opportunity to work with a passionate, growing company dedicated to making a positive impact on individuals with sensory or special needs.

·         Comprehensive benefits package, including health, dental, and vision insurance

·         401(k) plan with company match

·         Paid time off and holidays

·         Collaborative, on-site working environment in our Columbia, SC office.