What are the responsibilities and job description for the AV Technician position at ARK Solutions Inc.?
Title: A/V Technician
Location: - Ocoee, FL (Onsite)
Hire Type: Contract
Position Summary:
Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
Job Responsibilities:
- Coordinates and assists in audio visual installation, setups and video conferencing support
* Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
* Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
- Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.
- Train customers and technical staff on use of equipment
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- After-hours availability to support variety of events and travel is required
- Travel 50% to remote locations to provide support and event coordination
- Perform other duties as assigned.
Required Skills:
- IT Enterprise experience is preferred
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Job Type: Contract
Pay: $33.00 - $37.00 per hour
Schedule:
- 8 hour shift
Location:
- Ocoee, FL 34761 (Required)
Work Location: In person
Salary : $33 - $37
