Business Analyst :: Raleigh, NC (Hybrid)

Job Description

Job Description

Ark Solutions Inc is looking for Business Analyst!

Position : Business Analyst

Location : Raleigh, NC (Hybrid)

Duration : 12 Months and possibility of extension

Description :

The purpose of this position is to provide business analysis and system analysis support to systems used for the administration of Human Services programs, specifically Child Welfare. The position provides subject matter expertise in the program area of child welfare and provides knowledge and experience in the direct delivery of services and benefits. With this background, the Business Systems Analyst helps establish functional system analysis, policy support and enforcement criteria, and sets priorities related to the programs for a child welfare case management system, including stakeholder priorities and requests.

The role of this position may include, but is not limited to : leading and / or participating in requirement gathering sessions, developing requirements, system review and test, functional design, develop process flows, review training materials and user guides, and process engineering for phases of the software development lifecycle. Process engineering may include recommending changes to policies and procedures, troubleshooting business problems and recommending solutions, or assessing impact on business processes with clients as new applications systems are designed and developed. This position requires developing and maintaining relationships in a matrix environment, as well as communications, to clarify statutory, policy, procedures, and requirements related to the program area(s) with the client stakeholder vendors, development team members dedicated to work on applications for the assigned program areas, and management. The employee performs other related work as required.

Day-to-day Responsibilities :

60% Analysis, Requirements Development and Support :

• Work with stakeholder clients as new applications systems is designed and developed to gather requirements and performing business procedures / process engineering to improve design.
• Analyzing the functionality of the software modules in production or in comparison with appropriate existing benefit delivery and service provision procedures.
• Review and approval of Functional and Detail Design Documents as assigned
• Compete Functional Designs as assigned. Document modifications to system functionality or naming conventions based on knowledge and collaboration with other users and business team members.
• Assist in the development of change request as needed. This includes requirements gathering, triage, and assisting with the priority.
• Leading and / or participating in design sessions to establish new functionality and solve problems identified in regular operations and maintenance.
• Recommending modifications of system functionality through knowledge of current procedures, rules and regulations based on experience and expertise working with the programs.
• Assisting with troubleshooting / diagnosing case / application problems in production by providing clarification and support regarding problems with coverage / benefits for individuals and helping diagnose and fix problems with benefits and system generated notices.
• May provide support to the help desk in resolution of end user concerns statewide. This includes but is not limited to assigned tickets.
• Assisting with system functionality questions based on experience and expertise working with the programs.
• Resolving problems in use of the system through knowledge of the procedures and business functions in the program areas and based on experience and expertise working with the programs.
• Communicate clearly through design sessions, requirements documentation, change management requests, and issues and risks documentation.

20% Coordination and Collaboration :

15% Quality Assurance, Security and Compliance :

5% Professional Development :

Required Experience :

This position requires thorough business knowledge of the statutes, policies, procedures, and current automation systems related to Child Welfare. Should have NC Child Welfare experience and demonstrate considerable knowledge and skill in navigating and evaluating system functionality based on strong program knowledge and expertise. This experience provides the basis to step into a role that requires the ability to transfer knowledge and other important or relevant information including problem solving to stakeholders, end users, and project team members, as well as interpret clients’ business needs and to translate them into application and operational requirements. The employee must have general knowledge of statistical procedures, accounting procedures and reporting. The employee must be familiar with the design, implementation, and management of data collection, analysis, and reporting systems for the assigned programs. The employee must be a team player, work well on their own initiative with minimal supervision and have excellent communication skills to interact with developers, systems professionals, computer operations staff, policy decision-makers, non-technical clients, and end users to solve technical problems that impede or delay the processing of data, as well as understanding business requirements and translating them into specific software requirements. The employee may on occasion also train, direct, and coordinate the work of other staff members. The ability to establish and maintain effective working relationships, communicate effectively, and share knowledge and experience to reach common goals is a critical aspect of working as part of a large project team.

Skills Required / Desired Experience NC Child Welfare experienceRequired3 YearsDemonstrate considerable knowledge and skill in navigating and evaluating system functionality based on strong program knowledge and expertiseRequired3 YearsAbility to transfer knowledge and other important or relevant information including problem solving to stakeholders, end users, and project team memberRequired3 YearsGeneral knowledge of statistical procedures, accounting procedures and reportingRequired3 YearsAbility to establish and maintain effective working relationships, communicate effectively, and share knowledgeRequired3 Years