What are the responsibilities and job description for the Business Analyst position at ARK Solutions, Inc.?
Job Description:
The Business Analyst (BA) supports the planning, development, and implementation of business processes, systems, and projects within the System. The BA works closely with cross-functional teams—including IT, member services, finance, and external stakeholders—to ensure business requirements are met, systems are optimized, and operational goals are achieved. Serving as a liaison between business units and technical teams, this role contributes to the effective and secure delivery of retirement benefits to state employees.
Essential Duties and Responsibilities
Business Analysis & Process Improvement:
- Analyze, document, and validate business processes, system requirements, and interactions related to retirement benefits administration.
- Collaborate with subject matter experts to define and refine business needs for system enhancements, policy changes, and new initiatives.
- Create and maintain comprehensive documentation including requirements, user stories, workflows, and use cases.
- Support solution design, testing phases (e.g., UAT), and implementation activities.
- Recommend improvements to business processes for increased efficiency and service quality.
- Monitor project deliverables, timelines, and milestones to ensure alignment with business goals.
- Assist in preparing training materials and conducting stakeholder education.
- Conduct gap analysis and assess impact of policy or regulatory changes.
- Provide data analysis and reporting to support compliance, performance tracking, and decision-making.
Security & Compliance Support:
- Perform tasks in support of internal/external security and standards reviews.
- Conduct security risk assessments and recommend mitigation strategies.
- Assist with the development and maintenance of security documentation (e.g., System Security Plans, Assessment Reports, Authorization packages).
- Support security audits by gathering documentation and demonstrating control effectiveness.
- Disaster Recovery & Business Continuity Planning
- Contribute to the development, documentation, and testing of Disaster Recovery Plans (DRPs) for critical systems.
- Assist in defining recovery time objectives (RTOs) and recovery point objectives (RPOs).
- Collaborate with business units to develop and maintain Business Continuity Plans (BCPs).
- Conduct business impact assessments and ensure DRP/BCP strategies align with operational needs.
- Participate in tabletop exercises and simulations to test and validate plans, document and address gaps.
- Ensure DRP/BCP efforts comply with policies, NIST, FISMA, and other applicable standards.
Vulnerability Management:
- Coordinate and schedule system, application, and network vulnerability scans in collaboration with infrastructure and security teams.
- Analyze scan results, prioritize risks, and support mitigation planning.
Minimum Qualifications:
- Bachelor's degree in business administration, Information Systems, Public Administration, or a related field.
- Seven (7) years of experience as a senior business analyst or equivalent in a government, retirement system, or financial services environment.
- Demonstrated experience in business process documentation and cross-functional collaboration.
- Familiarity with Agile SDLC, process modeling, and system testing methodologies.
Preferred Qualifications:
- Experience with public pension or retirement systems.
- Working knowledge of pension administration platforms.
- Proficiency in Azure DevOps or comparable tools.
- Experience with SQL or analytics tools such as Power BI or advanced Excel.
- Industry certifications such as CBAP, PMI-PBA, or equivalent.
- Knowledge of state and federal retirement-related regulations.
Top Skill & Years of Experience Required:
- Bachelor's degree in business administration, Information Systems, Public Administration, or a related field.
- Seven (7) years of experience as a senior business analyst or equivalent in a government, retirement system, or financial services environment.
- Demonstrated experience in business process documentation and cross-functional collaboration.
- Familiarity with Agile SDLC, process modeling, and system testing methodologies.
- Experience with public pension or retirement systems.
