What are the responsibilities and job description for the End User Support Specialist position at ARK Solutions Inc.?
Position: Technical Support Specialist (Field Support)
Location: Salem, VA
Job Type: Contract
Note: MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Job Description:
Position will primarily focus working with field staff with new technology and support of devices.
Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups.
Experience working with help request tracking and reporting tools.
Strong Customer Service skills that include a "customer first” attitude.
Position is responsible for specific end user support.
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Troubleshoot hardware and software issues.
Job Type: Contract
Pay: $21.00 - $24.00 per hour
Schedule:
- 8 hour shift
Location:
- Salem, VA 24153 (Required)
Ability to Commute:
- Salem, VA 24153 (Required)
Work Location: In person
Salary : $21 - $24
