What are the responsibilities and job description for the Product Specialist (Desktop & End User Support) :: Harrisburg, PA (Onsite) position at ARK Solutions, Inc.?
Ark Solutions Inc is looking for Product Specialist (Desktop & End User Support)!
Position: Product Specialist (Desktop & End User Support)
Location: Harrisburg, PA (Onsite)
Duration: 5 Months and possibility of extension (May 2027)
Description:
This position is responsible for providing desktop and end user support for the department which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the HQ building.
Responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the central office, district office, and remote support for all field. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.
This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Day-to-day Responsibilities:
Qualifications/Requirements:
Skills:
SkillsRequired / DesiredExperienceExperience in assistive technology hardware and softwareRequired2 YearsExperience in a desktop and end user supportRequired4 YearsThorough knowledge and use of ServiceNow or understanding of asset management systemRequired2 YearsKnowledge of imaging workstations using MDT and/or SCCMRequired2 Years
Position: Product Specialist (Desktop & End User Support)
Location: Harrisburg, PA (Onsite)
Duration: 5 Months and possibility of extension (May 2027)
Description:
This position is responsible for providing desktop and end user support for the department which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the HQ building.
Responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the central office, district office, and remote support for all field. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.
This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Day-to-day Responsibilities:
- Technical expertise in incident and change management via ServiceNow
- Experience providing support to assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge with MS Office products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assists customers to resolve issues
- Assist remote IT support teams
Qualifications/Requirements:
- Minimum 2 years of experience in assistive technology hardware and software.
- Minimum 4 years of experience in a desktop and end user support.
- Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
- Demonstrated customer focus, building strong customer relationships.
- Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
- Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
Skills:
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365Office products
- Excellent customer service awareness and communication skills
- Excellent troubleshooting and problem-solving skills
- Knowledge of hardware desktop, printer, scanner, video conference equipment
- Knowledge of software installation, patching and troubleshooting
- Knowledge of imaging workstations using MDT and/or SCCM
- Ability to transport/lift boxes/equipment
- Knowledge of VPN setup, support and install
- Able to resolve technical issues with users over the phone
- Knowledge of active directory users and privileges
- Ability to think and act under pressure
SkillsRequired / DesiredExperienceExperience in assistive technology hardware and softwareRequired2 YearsExperience in a desktop and end user supportRequired4 YearsThorough knowledge and use of ServiceNow or understanding of asset management systemRequired2 YearsKnowledge of imaging workstations using MDT and/or SCCMRequired2 Years
