What are the responsibilities and job description for the Dynamics Developer - Customer Service :: Richmond, VA (Hybrid) position at Ark Solutions?
Ark Solutions Inc is looking for Dynamics Developer - Customer Service!
Position : Dynamics Developer - Customer Service
Location : Richmond, VA (Hybrid)
Duration : 4 Months and possibility of extension
Description :
Seeking a Senior Dynamics 365 Developer. The ideal candidate will be skilled and experienced in Microsoft's Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Data verse.
Day-to-day Responsibilities :
- Expertise in Dynamics 365 Customer Engagement - Dynamics 365 Customer Service module.
- Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
- Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
- Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Data verse) and C#.
- Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
- Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define / refine a governance approach for the platforms used.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
- Prepare mock-ups / prototypes based on requirements and use knowledge of Power Platform features / tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365 / PowerApps / Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Contribute to improving our processes and policies within the Business Enablement Services program.
- Preferred Experience with DevOps in Power Platform (Power Pipelines / ALM Accelerator)
- Other duties as assigned.
Professional Experience :
Skills Required / Desired Experience Experience as a D365 Technical Lead Required 5 Years Experience with creating and managing of solution using Dynamics 365 Customer Service. Required 8 Years Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365 Required 8 Years Custom development experience using .Net, JavaScript and C# Required 5 Years Experience with Power Platform and Dataverse Required 3 Years Experience with using standard & premium connectors with PowerApps and Power Automate Required 3 Years Experience with DevOps in Power Platform / D365 Environments Desired 2 Years Experience with Data Integrations and Migrations using ADF & SSIS Packages Desired 5 Years
