What are the responsibilities and job description for the Internal/External Business Requirements Coordinator :: REMOTE (Harrisburg, PA) position at Ark Solutions?
Ark Solutions Inc is looking for Internal / External Business Requirements Coordinator!
Position : Internal / External Business Requirements Coordinator
Location : REMOTE (Harrisburg, PA)
Duration : 3 Months and possibility of extension
Description :
Seeking the talent of someone with strong administrative skills to help manage the business requirements for the business approval process. This position will focus on facilitating and processing the agency requests received by the delivery center from supported agencies, ensuring that there is good communication with our customers throughout the process. The business approval process is long and complex, and there is currently a backlog of requests. To succeed in this position, candidates will need to be a self-starter who is organized and detail oriented, as well as possess excellent customer service skills.
Day-to-day Responsibilities :
- Working directly with customers in our agencies to gather and document business requirements needed to comply with established policy and procedures within the organization.
- Gathering, preparing, and submitting information and documentation to the various security, legal and administrative approvers required in the process.
- Meeting with a diverse group of stakeholders, to include legal, business, and security teams, to help ensure timely processing and approval of business requests.
- Reviewing, interpreting, and providing input on contract agreements and other business-related contractual documents.
- Collaborating with vendors ensuring clear communication of requirements and cloud use documentation where required.
- Researching whether there is already a current solution in use in the department that would meet the documented business needs.
- Providing general guidance to our customers on the business approval process and its underlying policies and processes.
- Overall tracking and managing of the backlog of requests.
- Facilitating any requests for additional information that may arise during the approval process.
- Serving as an overall point of contact and subject matter expert for both agency and delivery center staff.
Required Experience :
Skills Required / Desired Experience Experience managing projects, program management, or process administration Required 2 Years Full-time experience in a customer-facing role Required 3 Years Experience in vendor management Required 1 Year
