What are the responsibilities and job description for the Network Technician position at Ark Solutions?
ob Summary:
We are seeking a tech-savvy NOC Technician to serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. The ideal candidate will have a strong background in troubleshooting computer systems, networking, hardware, and software issues. As a Help Desk Technician, your primary responsibility will be to provide excellent technical support while maintaining strong communication and organizational skills.
Key Responsibilities:
- Manage Help Desk tickets in a timely and organized manner.
- Respond to customer queries via phone, email, and chat.
- Follow up with customers to ensure issue resolution and satisfaction.
- Document all customer interactions and resolutions accurately.
- Resolve technical issues related to hardware, software, and networking.
- Escalate unresolved or complex issues to the appropriate Tier II/III teams.
- Install, repair, and upgrade computer hardware and software.
- Monitor systems and respond swiftly to IT-related issues.
- Assist with onboarding and offboarding procedures for users.
- Configure and maintain PC software and settings.
- Perform Tier 1 networking and troubleshooting support.
Qualifications:
- Prior experience in a Help Desk or IT support environment.
- Willingness and flexibility to work varying shifts, sometimes on short notice.
- Must have reliable transportation.
- Ability to pass a background check.
- Proficiency with Windows, Linux, and iOS operating systems.
- Excellent verbal and written communication skills.
- Strong organizational skills with a detail-oriented approach.
- Calm and professional demeanor under pressure.
- Quick-thinking and resourceful troubleshooting abilities.
- Strong motivation to learn and adapt to new technologies and systems.
- Understanding of information security best practices.
- Ability to work independently with minimal supervision.
- Familiarity with ticketing systems (ManageEngine experience is a plus).
Preferred Skills (Not Required):
- Knowledge of ManageEngine or other Help Desk ticketing tools.
- Basic networking certifications or experience (CompTIA Network , etc.).
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Location:
- Golden, CO 80401 (Required)
Work Location: In person
Salary : $25 - $30
