System Administrator :: Mechanicsburg, PA

1. Can you describe your experience with managing IT assets, specifically regarding the preparation and disposal of surplus equipment?

• Answer : In my previous role, I was responsible for managing the lifecycle of IT assets, including the preparation and disposal of surplus equipment. I ensured compliance with organizational and regulatory guidelines by maintaining detailed Chain of Custody documentation. This involved tracking assets through their end-of-life cycle and coordinating with vendors for secure disposal or recycling, ensuring data was properly wiped before disposal.2. How do you handle Level 2 troubleshooting and technical problem resolution related to PC hardware, software, and peripherals?
• Answer : For Level 2 troubleshooting, I follow a structured approach : first, I gather all relevant information about the issue, including error messages and user impact. I then use tools like Microsoft SCCM to diagnose hardware or software problems, applying patches or updates as needed. If necessary, I escalate the issue to Level 3 support or coordinate with vendors for hardware replacements. Documentation of the resolution process is key, ensuring similar issues can be addressed more efficiently in the future.3. Can you explain how you utilize ServiceNow in your daily tasks, particularly in asset management and resolving service desk tickets?
• Answer : I use ServiceNow to track and manage IT assets throughout their lifecycle. This includes processing updates and reconciliations identified through physical inventory reports and resolving Level 2 service desk tickets related to asset management. ServiceNow's reporting features help me monitor asset usage, compliance, and status, allowing for timely interventions and accurate record-keeping.4. Describe your experience with Microsoft Systems Center Configuration Manager (SCCM). How do you use it to manage IT assets?
• Answer : I have extensive experience with Microsoft SCCM, using it to manage software deployments, create and deploy operating system images, and generate hardware and software inventory reports. SCCM allows me to maintain an up-to-date inventory of IT assets, monitor software usage, and ensure devices are compliant with organizational policies. It also streamlines the imaging process for new hardware, ensuring consistency across devices.5. How do you ensure the security and integrity of IT assets, especially during relocations and changes?
• Answer : Ensuring the security and integrity of IT assets during relocations and changes involves following established protocols and documenting every step of the process. I use Chain of Custody documentation to track assets, ensuring they are handled securely. Additionally, I implement encryption and data wiping procedures to protect sensitive information and verify that all configurations are maintained during relocations.6. Can you discuss your familiarity with VMware Virtual Desktop Infrastructure (VDI) and how you have used it in your previous roles?
• Answer : I have experience managing VMware VDI environments, which involves setting up and configuring virtual desktops, ensuring they are secure and meet the needs of end users. My role included monitoring VDI performance, troubleshooting connectivity issues, and optimizing resource allocation to ensure a seamless user experience. I also coordinated with network and storage teams to ensure the infrastructure supported the VDI requirements.7. How have you used Workspace ONE UEM (AirWatch) for managing Windows devices?
• Answer : I've used Workspace ONE UEM to manage Windows devices across the organization, ensuring they comply with security policies and are updated regularly. This includes deploying applications, monitoring device compliance, and generating reports on device status and usage. Workspace ONE allows for centralized management, which simplifies the administration of devices and helps in maintaining security standards.8. What steps do you take to document processes and create user guides for technical staff and end users?
• Answer : Documentation is essential for maintaining consistency and providing clear guidance. I start by outlining the process or procedure, capturing each step in detail, and including screenshots or diagrams where applicable. I tailor the documentation to the audience-technical staff receive more in-depth, technical instructions, while end users get simplified guides with easy-to-follow steps. I also review and update documentation regularly to reflect any changes or updates in the process.9. How do you manage and track the progress of IT initiatives, and what tools do you use to keep stakeholders informed?
• Answer : Managing and tracking IT initiatives involves setting clear goals, timelines, and milestones. I use project management tools like Microsoft Project or Trello to track progress and ensure tasks are completed on time. Regular status updates are shared with stakeholders through meetings or reports, and any issues are communicated promptly to ensure alignment. Documentation and a clear audit trail are maintained for accountability.10. Can you explain how you handle video conferencing setups and troubleshooting? What platforms are you familiar with?
• Answer : I am familiar with setting up and troubleshooting various video conferencing platforms, including Zoom, Microsoft Teams, and Cisco WebEx. This involves configuring hardware like cameras, microphones, and displays, ensuring network connectivity, and testing audio / video quality before meetings. Troubleshooting typically involves resolving issues with device drivers, connectivity problems, or configuration settings. I also provide support during meetings to ensure a smooth experience.Question 1The vendor rate is $36.92. Is this understood?Question 2Resume wise, please do not include filler material (e.g. describing a company's core capabilities / description). Please only include relevant info (e.g. what was done at the job / project). Is this reflected in the resume?Question 3Where does your candidate currently reside (e.g. city, state)?Question 4If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that?Question 5Inaccurate responses to the skills above will result in your company being omitted from future DOC requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses?Question 6This position is 40 hours per week. Is that understood?Question 7Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.

Salary : $37