Sprinkler Fire Protection Manager

Job Description

Job Description

Come aboard the ARK!

Join ARK Systems, Inc.as a Sprinkler Fire Protection Manager for our Service Department.

ARK Systems has been providing superior service to our valued customers since 1973. We specialize in the systems integration of fire, security, sound, voice and data systems.

We are seeking an experienced, career-oriented individual in the alarm industry.

Here's what you'll be doing :

• Supervise and manage all technicians and office admin within the department.
• Assisting with and overseeing sprinkler project designs.
• Receive and process calls for service / testing / repair / proposals from customers. Provides technical support to customers when needed.
• Supports field technicians and monitor their work productivity to ensure that service requests are completed promptly and in accordance with department policies.
• Review, monitor, and direct the coordination with customers to schedule service work, follow-up work, and inspections within both the office and field environments.
• Review work orders for follow-up service as needed. Schedule follow-up service as required.
• Process material requisitions for parts needed in order to complete service work.
• Basic billing and financial responsibilities.
• Opens and closes service call tickets within the company’s database.
• Complete “Work In Process” Reports monthly.
• Complete reports related to production and quality as required
• Provide input to Operations Manager as it pertains to field employee performance and disciplinary matters as requested.
• Customer support and satisfaction.
• Other duties as assigned.

Here's what you need to know :

ARK Systems is an Equal Opportunity Employer. M / F / V / D ARE ENCOURAGED TO APPLY!