What are the responsibilities and job description for the Host/Hostess position at ARKA GRILL COMPANY LLC?
Description of duties to include but not limited to the following:
- Welcome guests into the restaurant by holding the door open and / or verbally with a genuinely friendly “Welcome to Kaluz.”
- Provide accurate wait times and monitor wait lists.
- Make and manage reservations within the appropriate availability, party size, and time slot.
- Escort guests to assigned dining, patio, bar, or lounge areas.
- Provide menus any other necessary items for guest use and inform the guest of their server’s name (if known).
- Bid farewell to departing guests (holding door as available).
- Coordinate and communicate with service team about any reservations requiring special attention or needs (celebrations, etc.).
- Maintain a clean lobby and reception area.
- Acknowledge and cater to any guests that need extra attention (wheelchairs, children, elderly, etc.).
- Answer phones in a timely fashion and address guest questions as they occur.
- Follow up on timely and consistent bathroom checks (insuring cleanliness, items stocked and replenished as needed, spot sweeping, etc.)
- Assist waitstaff as needed with maintaining a clean dining room, bussing tables, sweeping floors, etc.
- Attend any department and / or food safety / alcohol safety meetings to keep compliance with company policies.
