What are the responsibilities and job description for the Business Analyst position at Arkansas Blue Cross & Blue Shield?
EDUCATION
Bachelor's degree in Business, Computer Science, Healthcare Management, Mathematics or related field. In lieu of degree, five (5) years' health related and/or contact center non-clerical experience with an insurance, managed care, healthcare or technology related organization will be considered. (Type of experience is dependent upon functional area who has job opening).
EXPERIENCE
Minimum three (3) years' analysis and/or research experience with a complex system technology.
Possess in-depth knowledge of insurance and/or contact cent technology systems such as claims processing, marketing, membership, enrollment, customer service, financial and provider systems. OR applicable Masters in related field with minimum one (1) years' experience.
Minimum two (2) years' progressive knowledge and experience performing operational function related to the position preferred. For example: If this role is in the Claims area, preference will be given to those with at least two (2) years of claims knowledge and experience.
ESSENTIAL SKILLS & ABILITIES
Critical thinking
Interpersonal relationships
Prioritization
Interpersonal communication
Decision making
Learning quickly
Mathematical reasoning
Oral comprehension
Problem sensitivity
Analyze information
Report creation
Report presentations
Strategic approach
Systems analysis
External communication
Organizing
Planning activities
Written expression
Problem solving
Oral communications
Time management
Writing
Documenting/recording information
Written comprehension
Mathematics
Report processing
Objectives oriented
Identifying trends
SkillsAnalytical Decision Making, Collaborative Communications, Continued Learning, Critical Thinking, Cross-Functional Communications, Cross-Functional Planning, Customer Relationship Management (CRM), Data Analysis, Documenting/Recording Information (Inactive), Information Interpretation, Interpersonal Relationship Management, Mathematical Reasoning, Mathematics, Object Recognition, Oral Communications, Problem Sensitivity, Strategic Planning, Systems Analysis, Time Management, Writing, Written CommunicationResponsibilitiesDemonstrates a high level of understanding of the software and configuration options, and be able to communicate the value of these features to users, Identifies trends and provides feedback to improve systems and processes to enhance customer satisfaction and engagement with the software, Manages and prioritizes customer issues; identifies and escalates critical issues, as necessary, Performs other duties as required, Serves as key communication point to troubleshoot, research and resolve more complex, escalated questions/ issues within the software, while providing system knowledge and expertise; and consistently providing status updates for active issues for both the customer and internal team, Stays abreast of healthcare industry and continually expand knowledge and expertise of software offerings to remain a reliable source to customers and to be able to communicate the value of software features to users, Utilizes multiple internal systems, resources and software to understand and research possible solutions, and document all customer communication, Willingness to travel in service region, estimated 10%CertificationsSecurity RequirementsThis position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of DutiesSegregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment TypeRegularADA Requirements
2.1 General Office Worker, Semi-Active, Campus Travel - Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within walking distance of location of primary work assignment as essential functions of the job.
