What are the responsibilities and job description for the Medical Receptionist - Phone Operator/Scheduler position at Arkansas Central Primary Care PLLC?
Description
Job Purpose: Responsible for greeting patients, answering telephones and general office duties.
Job Duties:
- Greets patients and visitors in a friendly and helpful manner.
- Answers phones, answers e-mails/patient portal messages, checks voicemails, schedules appointments.
- Sends messages to nurses for clinical patient needs.
- Treats staff, providers and patients with respect.
- Enters new patients information and update current patients information.
- Checks in patients through Phreesia by verifying demographics; verifying insurance, collecting and posting payments.
- Collects balances and copays and balances all payments at the end of the day.
- Gives patients samples, paper prescriptions, and paperwork left for them at the front desk. Cleans out these areas after 90 days.
- Unlocks and locks the front doors and closes office by locking doors and turning off lights after the last patient has exited.
- Handles returned letters address changes.
- Restocks the front desk as needed with supplies and paperwork.
- Keeps work area and waiting room clean and neat.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; reporting when repairs are needed.
- Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
- Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Conforms to all clinic policies outlined in the employee manual or received verbally from a supervisor.
- Performs any other task assigned by a supervisor.
Requirements
Skills/Qualifications: Procedural Skills, Documentation Skills, Interpersonal Skills, Verbal Communication, Multi-tasking Skills, Planning, Dependability, Teamwork
Requirements: Applicant must have customer service experience, great typing skills, and computer experience. Must be a team player and willing to help out when needed. Must be able to work in a high volume department with great time management skills.
Preferred experience includes knowing health insurance plans and understanding the specialty of primary care.
