What are the responsibilities and job description for the Systems Analyst II position at Arkansas Children's Research Institute?
Job Details
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( search the "Find Jobs" report.
Work Shift:
Please see job description for details.
Time Type:
Full time
Department:
CC017831 Community Connect
Summary:
The Systems Analyst II serves as an application specialist who uses a moderate level of knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges in order to maximize efficiency and achieve quality outcomes. Uses a solid understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Successfully completes more complex work assignments that are multi-disciplinary, multi-application oriented, and may require new and unique approaches with a varied group of people.
Additional Information:
Required Education:
Bachelors Degree or Equivalent Experience
Recommended Education:
Required Work Experience:
Related Field - 2 years of experience
Recommended Work Experience:
IS - Direct_2 years Healthcare environment
Required Certifications:
must obtain within one year - must obtain within one year
Recommended Certifications:
EPIC Certifications Specific to Assigned Roles - EPIC
Description
1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.
2. Provides timely and courteous end user support.
3. Acts as the second level of support for the applications assigned.
4. Assists trainers in the development of training material related to supported applications.
5. Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.
6. Analyzes and tests new functionality in releases to determine application viability and integrity.
7. Provides regular maintenance to navigators, flow sheets, and all other application components.
8. Maintains appropriate system documentation and audits.
9. Provides on-site and phone support as necessary.
10. Adheres to change control process.
11. Communicates with customers, peers, and supervisors to provide status of current projects or problems.
12. Attends and engages in department meetings.
13. Assists vendors and 3rd party resources with needs related to supported applications.
14. May require valid driver's license and insurance if role requires.
15. May require maintenance of inventory records pertaining to equipment location, repair and maintenance.
16. Performs other duties as assigned.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( search the "Find Jobs" report.
Work Shift:
Please see job description for details.
Time Type:
Full time
Department:
CC017831 Community Connect
Summary:
The Systems Analyst II serves as an application specialist who uses a moderate level of knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges in order to maximize efficiency and achieve quality outcomes. Uses a solid understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Successfully completes more complex work assignments that are multi-disciplinary, multi-application oriented, and may require new and unique approaches with a varied group of people.
Additional Information:
- This individual will be a member of the build team that will support the Community Connect program for Arkansas Children's as we partner with independent pediatric clinics across the state of Arkansas to start utilizing our Epic Ambulatory software.
- This individual will be responsible for build, go-live, and maintenance support for these clinics.
- This position will require some on-site time at the pediatric clinics, but otherwise, will primarily be a work-from-home role (70% WFH, but can fluctuate at times).
- Epic Ambulatory, Cadence, and/or Professional Billing experience are preferred.
Required Education:
Bachelors Degree or Equivalent Experience
Recommended Education:
Required Work Experience:
Related Field - 2 years of experience
Recommended Work Experience:
IS - Direct_2 years Healthcare environment
Required Certifications:
must obtain within one year - must obtain within one year
Recommended Certifications:
EPIC Certifications Specific to Assigned Roles - EPIC
Description
1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.
2. Provides timely and courteous end user support.
3. Acts as the second level of support for the applications assigned.
4. Assists trainers in the development of training material related to supported applications.
5. Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.
6. Analyzes and tests new functionality in releases to determine application viability and integrity.
7. Provides regular maintenance to navigators, flow sheets, and all other application components.
8. Maintains appropriate system documentation and audits.
9. Provides on-site and phone support as necessary.
10. Adheres to change control process.
11. Communicates with customers, peers, and supervisors to provide status of current projects or problems.
12. Attends and engages in department meetings.
13. Assists vendors and 3rd party resources with needs related to supported applications.
14. May require valid driver's license and insurance if role requires.
15. May require maintenance of inventory records pertaining to equipment location, repair and maintenance.
16. Performs other duties as assigned.
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