Patient Access Representative II

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift:

Evening Shift

Time Type:

Part time

Department:

CC017265 ACH Operations Center

Summary:

Part Time, 16 hours per week, Thursday/Friday 4pm-Midnight

Responsible for the first impression of Arkansas Children's; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Additional Information:

• Part Time
• 16 hours per week
• Thursday/Friday 4pm-Midnight
  
  

Required Education:

No education requirements

Recommended Education:

High school diploma or GED or equivalent

Required Work Experience:

Related Field - Three years of related experience

Recommended Work Experience:

Formal education may substitute for work experience on a year-for-year basis (eg., one year of education = one year of experience)

Required Certifications:

Recommended Certifications:

Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM)

Description

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 2 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.