Membership and Program Manager

Position Summary:
Arkansas CPESN, a pharmacist-driven, clinically integrated network of nearly 200 independent pharmacies throughout the state, is seeking a motivated individual to manage membership and programs. The ideal candidate will have experience in independent community pharmacy operations such as a pharmacy technician, experience implementing and managing projects, has a passion for supporting pharmacy innovation, and has the ability to drive member engagement through meaningful communications and data-driven insights. The Membership and Program Manager will oversee pharmacy participation in Arkansas CPESN, drive network engagement, and manage the implementation of programs. On the job training available.

Key Responsibilities:

• Provides customer service by serving as a member resource, as well as answering simple questions and/or triaging to the appropriate staff or board member to assist.
• Maintains membership database with accurate pharmacy demographic, program participation, and engagement information.
• Recruit, onboard, and engage independently owned Arkansas pharmacies in CPESN initiatives.
• Develop and communicate value propositions for programs and network opportunities.
• Drive program success by working alongside member pharmacies to troubleshoot potential challenges, advocate for needed changes, and connect participating pharmacies with resources.
• Analyze program data, distill down results into actionable next steps, and optimize program performance.
• Represent CPESN at events, exhibits, and meetings to promote the network and recruit members as needed.
• Attend meetings as appropriate and demonstrate competency on ongoing initiatives.
• Contribute to communications, including newsletters and social media, to inform and engage member pharmacy teams.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree preferred.
• Community pharmacy experience preferred.
• Customer service experience preferred.
• Strong organizational, communication, and project management skills with the ability to juggle multiple priorities and deadlines.
• Strong attention to detail.
• Proficiency in Microsoft Office suite including Word, Excel, etc.
• Proactive and self-motivated with the ability to thrive in a dynamic environment.

Hours and Location:
Hours are 8:30 a.m. – 4:30 p.m. Monday through Friday. Occasional travel or after hours functions possible. Based in Little Rock, Arkansas.

Compensation:
Competitive salary with comprehensive employee benefits program, including: health insurance, health savings account with employer contribution that can be applied toward deductibles and other health insurance needs (dental, vision, etc.), retirement plan with 4% employee match (available beginning in year 2), paid vacation, federal and state holidays off, and birthday off.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• No nights
• No weekends

Application Question(s):

• In a few sentences, please describe why you feel you are the right fit for this position?

Ability to Commute:

• Little Rock, AR 72201 (Required)

Ability to Relocate:

• Little Rock, AR 72201: Relocate before starting work (Required)

Work Location: In person