Program Manager

Qualifications:

• Bachelor’s or Associate degree in human services, psychology, social work, or a related field, with demonstrated experience.
• Commitment to the Arkansas Crisis Center’s mission and the community needs we serve.
• Strong communication skills (written and spoken), with a focus on transparency and promptness.
• Ability to work independently and collaboratively within a team.
• Experience in dealing with diverse issues and populations in a nonjudgmental and confidential manner.
• Empathetic, motivational, and sensitive to the opinions of others; flexible in approach.
• Passionate about restoring hope and empowering individuals in crisis.
• Proven skills in organization, conflict management, leadership, and project coordination.
• Attention to detail, responsibility, dependability, and flexibility.
• Proficient computer skills; comfortable with diverse technologies and software.

General Statement of Responsibility:

As a Crisis Call Specialist, you will:

• Provide support to help seekers across all platforms through active listening, crisis support, assessments, interventions, and resource referrals.
• Assess and determine the risk level associated with each call, text or chat, delivering appropriate evidence-based interventions.
• Document all interactions accurately and thoroughly, maintaining strict confidentiality in compliance with Arkansas Crisis Center policies.

As a Trainer, you will assist the Director of Operations with:

• Training new staff and volunteers on agency policies, suicide and crisis lifeline procedures, and software.
• Conducting quarterly continuing education and training sessions for staff and volunteers.
• Recruiting and processing volunteer applications and communications.
• Training staff and community members using ASIST (Applied Suicide Intervention Skills Training) and Safe Talk methods.

Additional Requirements:

• Office at the agency’s Bentonville, AR location; Call Specialist responsibilities may be performed remotely.
• Attend staff meetings, program meetings, trainings, and fundraising or awareness events.
• Participate in out-of-state ASIST train-the-trainer sessions and other necessary training.
• Provide a minimum of 6 community presentations/outreach activities per year.
• Fulfill after-hours Director on Call duties as assigned.
• Assist with the agency's quality assurance efforts by reviewing and evaluating crisis interactions across all platforms.

Benefits:

• Health insurance stipend
• Cell phone reimbursement
• Paid time off

Job Type: Full-time

Pay: $41,600.00 per year

Schedule:

• Day shift
• Holidays
• On call
• Weekends as needed

Location:

• Bentonville, AR 72712 (Preferred)

Ability to Commute:

• Bentonville, AR 72712 (Required)

Ability to Relocate:

• Bentonville, AR 72712: Relocate before starting work (Required)

Work Location: Hybrid remote in Bentonville, AR 72712

Salary : $41,600