What are the responsibilities and job description for the Team Leader position at Arkansas Dental Centers?
POSITION TITLE: Team Leader
SUPERVISOR: Lead Clinical operations
OBJECTIVE: The team leader is responsible for the day-to-day operations and activities of the office. This includes but is not limited to the following, acting as a liaison between the patients and practitioners, aid assistants in managing patient flow, monitor insurance processing, treatment planning, work together with the receptionist to complete all task required at the front desk, and promote harmony in the patient care team by cooperating with and helping others whenever possible.
RESPONSIBILITIES include but are not limited to the following:
- Balance day sheets and make daily bank deposits.
- Supervise and assist in completing all financial treatment plans and patient treatment consents prior to treatment.
- Work in conjunction with Regional Manager to set and attain production and collection goals.
- Meet all budget requirements.
- Process incoming payments and run daily treatment report.
- Supervise and assist in the processing of insurance and Medicaid claim forms. Identify unpaid claims and research to resolve. This may include contacting the patient or the insurance company or both. Resubmit claims as necessary and follow up for timely payments.
- Supervise and assist with monitoring claims aging and resolve issues as quickly as possible. Note : all insurance claims should be resolved within 30 days of submission. Any claims unresolved beyond 30 days should be evaluated and monitored to completion.
- Monitor accounts receivable and contact patients for payment and/or payment arrangements or patient financing.
- Supervise the effective scheduling of patients daily to production goals.
- Supervise the processing of welfare and insurance pre-authorizations.
- Answer phones with in three rings.
- Supervise the notification of laboratories of cases to be picked up.
- Supervise the purchase of office and dental supplies
- Coordinate repairs for the office and equipment.
- Manage employees and doctors.
- Maintain office statistics and complete data entry within 24 hours of close of business.
Other duties deemed Necessary by supervisor.
Knowledge of:
- Profit and loss statements
- Accounts Receivables
- Microsoft Office Products including, but not limited to Word, Excel, and Outlook
- Insurance companies
- Healthcare/Dental field
Skills:
- Strong organizational skills
- Ability to multi-task
- Ability to delegate and hold team members accountable
- Strong communication skills
- Strong troubleshooting and problem solving skills
- Verbal and written communication skills
