What are the responsibilities and job description for the Financial Services Representative position at Arkansas Federal Credit Union?
Overview
Arkansas Federal Credit Union is a dynamic organization that values innovation, teamwork, and customer service excellence. We seek talented individuals who share our passion for delivering exceptional financial experiences.
Job Description
This role involves working closely with members to understand their financial needs and preferences, providing personalized recommendations and guidance. Key responsibilities include:
- Key Activities
- BUILDING STRONG RELATIONSHIPS WITH MEMBERS THROUGH TRUSTWORTHY AND FRIENDLY INTERACTIONS
- MANAGING TRANSACTIONS WITH EFFICIENCY AND ACCURACY
- STAYING UP-TO-DATE ON PRODUCTS AND SERVICES TO DELIVER EXCELLENT MEMBER EXPERIENCES
- REFFERRING MEMBERS TO FINANCIAL SERVICE REPRESENTATIVES AS NEEDED
Requirements
- Qualifications
- High school diploma or equivalent required; 7 months of related customer service experience preferred
- Friendly, conversational, and trustworthy approach to interactions
- Tech-savviness and proficiency in relevant tools and software
- Passion for helping others and commitment to delivering excellent service
