What are the responsibilities and job description for the computer support analyst position at Arkansas Government Job?
Computer Support Analyst
The Department of Military is seeking a Computer Support Analyst to join their team.
Mission Statement:
The mission of the Department of Military is to provide a professional staff of Arkansas State Employees who help maintain and improve the readiness of Arkansas National Guard units through effective fiscal management of State Resources, Human Resource Management, and quality administration of Arkansas National Guard Programs.
Position Overview:
The Computer Support Analyst will be responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems.
Key Responsibilities:
- Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor.
- Configures and installs microcomputer hardware and software for users.
- Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems.
- Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data.
- Researches new technology and methodology and evaluates new products to determine their usefulness to agency users.
- Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs.
- Trains other employees in system operation and maintains system instructional manuals and supplies.
Requirements:
- A bachelor's degree in computer science, mathematics, or a related field.
- OR completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, two years of experience in computer support operations.
Equal Employment Opportunity:
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
