What are the responsibilities and job description for the Call Center Floor Supervisor position at Arkansas Health Management?
Job Title: Call Center Floor Supervisor
Location: Little Rock, Arkansas
Pay: Starting at $22/hour
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (No weekends)
Job Type: Full-time
About Us:
We’re a small, high-impact call center supporting 14 personal injury chiropractic clinics across Missouri and Arkansas. Our team of Insurance Verifiers, Collectors, and Lien Specialists plays a key role in ensuring patients receive the care they need—efficiently and correctly.
We’re looking for a mature, fair, and driven Call Center Floor Supervisor with a passion for leadership and accountability. This person will be responsible for guiding a 10-person team, ensuring excellent service delivery, and improving overall performance.
Responsibilities:
- Supervise and support a team of administrative staff (10 team members)
- Ensure the team meets performance metrics and delivers excellent service
- Monitor call data and workflow trends to identify coaching opportunities and process improvements
- Conduct regular one-on-one coaching and performance evaluations
- Train new and existing staff on procedures, expectations, and best practices
- Handle escalated inquiries with professionalism and problem-solving ability
- Collaborate with upper management to enhance team efficiency and satisfaction
- Maintain up-to-date knowledge of procedures related to insurance verification, lien processing, and collections
- Foster a respectful, performance-focused team culture
- Contribute to project management and continuous improvement initiatives
Qualifications:
- Proven supervisory experience in a call center or administrative support environment
- Strong leadership and coaching skills with a hands-on management style
- Ability to hold others accountable while fostering mutual respect
- Excellent written and verbal communication skills
- Strong time-management and organizational skills
- Experience in healthcare or personal injury administration is preferred
- Familiarity with call center technology and metrics is a plus
- Bilingual abilities are a bonus but not required
We Offer:
- Starting pay of $22/hour
- Consistent schedule: Monday–Friday, 8 AM to 5 PM (No nights or weekends)
- PTO accrual begins on your first day
- A chance to lead a dedicated team and make a meaningful impact
- Opportunity to help shape a results-driven and growth-focused culture
How to Apply:
We will not be reviewing applications submitted through really.
Please email your resume to:
hrmanager@carwreckchiropractic.com
In the body of your email, include two of the following:
- Why you believe you're a great fit for this role
- What relevant experience you bring to the table
- One example of how you’ve helped a team improve or overcome a challenge
- Your leadership philosophy in one sentence
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Little Rock, AR 72205 (Preferred)
Ability to Relocate:
- Little Rock, AR 72205: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22
