Student

Position Summary :

Responsible for coordinating office activities, researching and preparing special reports, and developing, revising, and recommending administrative policies and procedures as directed by the supervisor.

Duties & Responsibilities :

• Adhere to the vision and guiding principles of the Finance and Administration Division
• Answer incoming calls to the Work Order Center Write service requests or work orders as required from incoming calls, emails, self-service, or interdepartmental transfers, including walk-up customers within Facilities Management
• A service request or work order requires collecting the following information : description of work to be performed, contact information of the requestor, building and room number of the location of the work, type of request, such as, general maintenance, signage, equipment, utilities, or duty and entering appropriate equipment numbers for work orders, routing work orders to appropriate crew(s), and verifying account numbers on work orders upon entry
• Advise customers regarding procedures for requesting a service request and submitting purchase orders, answer customer questions about charges on weekly billing including what the charges are, and the amount of labor and material being applied
• Communicate with departmental supervisors and customers about any and all pertinent information as the need arises during an emergency situation
• Enter equipment records and / or data into work order center software for the purpose of tracking costs associated with equipment
• Assist in closing work orders when supervisors determine that they are complete, and verify that the correct account is charged
• Run Oracle and / or Publisher reports as necessary
• Other duties as assigned

Knowledge / Skills / Abilities :

Knowledge of the principles and practices of mathematics and statistics, research and analysis techniques and methods, work-related subject area, and computers and software applications

Ability to prepare, present, and review oral and written information and reports, research and analyze related work program information, develop, recommend, interpret, and apply policies and procedures, analyze financial records and prepare reports, and plan, organize, and direct the work of others

General Days / Hours :

Monday - Friday

20 Hrs. per week generally between 10 am and 3 pm

Additional hours as requested and / or needed

Regular and reliable attendance required

Other :

Please note : all position postings close at 12 : 00 A.M. CST on the position closing date

Minimum Qualifications :

The formal education equivalent of a High School Diploma

One (1) year of specialized training in business management, business education, or a related field

Three (3) years of experience in specialized or a related field applicable to work performed

Other job related education and / or experience may be substituted for all or parts of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

Last updated : 2024-10-30