What are the responsibilities and job description for the Weekend Customer Service Representative position at Arkansas Swim Academy?
About us
Arkansas Swim Academy is a local, woman owned business in Rogers, Arkansas. We are customer-centric, engaging, fun and our goal is to provide exceptional swim instruction year-round to our community that builds confidence and develops water safety skills. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive, and supportive workplace.
Our work environment includes:
- Growth opportunities
- Lively atmosphere
Weekend Customer Service Representative
Arkansas Swim Academy is looking for great people to join our team who want to make a difference. We have an immediate opening for an experienced Front Desk Customer Service Representative. The position is part-time and specifically for weekend shifts - both Saturday and Sunday. Additional afternoon/evening shifts may be available throughout the week.
Why Choose Arkansas Swim Academy?
- It's a fun, creative, flip flop friendly environment
- Every day is different with new chances to make lasting impressions and build relationships
- You get to be a part of making a difference in the lives of children and families
As a customer service representative you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be someone who is warm and welcoming while also being highly organized, dependable and open to feedback. As a customer service representative you will report to the Office Manager or Owner during shifts and provide support throughout the lobby as needed.
We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience. This is a part-time position for our weekend shifts. Additional afternoon/evening shifts may be available as needed.
Responsibilities:
- Friendly engagement of families by phone and in person.
- Multitask to efficiently and professionally maintain accurate records and answer customer questions.
- Be a team player who is consistently dependable and reliable.
- Complete required training and be a continual learner.
- Follow our systems with a focus on follow through and attention to details.
- Smile and have fun during your entire shift.
Qualifications:
- Caring and compassionate to children and adults
- Ability to solve problems by proactively finding solutions
- Strong communication skills
- Great attitude and willingness to be coached
- The ability to focus in a fast-paced environment
- Ability to commit to 1 year of employment – evenings and weekends required
- Bilingual is a plus
Benefits:
- Fun team atmosphere
- Competitive pay
- Employee discounts/swim lessons
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Flexible schedule
Shift:
- 4 hour shift
- Day shift
Work Location: In person
Salary : $13 - $15
