What are the responsibilities and job description for the Credit/Collections Manager position at Arkansas Talent Group?
Arkansas Talent Group is working and exclusive role with a Family Office/Private Equity Group in Little Rock to find a Credit/Collections Manager for their organization. This is a newly created position due to growth that will report directly to the Controller. The Family Office has a diversified portfolio of manufacturing companies across the country, and they are growing!
The Collections Manager manages overdue accounts, resolves billing disputes, and ensures timely payment recovery while maintaining positive client relationships. This role requires advanced problem-solving skills, proficiency in financial systems, and the ability to handle complex accounts independently.
Perks Include:
- Unlimited/flexible PTO
- Hybrid Flex after initial training/introductory period
- Growth Opportunities
- Above market comp and benefits
Key Responsibilities
Account Management & Analysis
- Monitor aging reports to identify delinquent accounts and prioritize collection efforts.
- Analyze payment trends, credit histories, and customer disputes to develop tailored repayment solutions.
- Investigate discrepancies in billing, invoices, or account records to resolve disputes efficiently.
Client Communication & Resolution
- Contact debtors via phone, email, or written correspondence to negotiate payment plans and settlements.
- Provide customer service for billing inquiries, offering options such as payment extensions or adjustments.
- Document all communications and resolutions in CRM or accounting systems for audit compliance.
Payment Processing & Reporting
- Process payments, refunds, and credit adjustments accurately within financial software.
- Prepare detailed reports on recovery rates, account statuses, and collection activities for management review.
- Utilize skip-tracing tools to locate hard-to-reach debtors and update contact information.
Compliance & Process Improvement
- Ensure adherence to debt collection regulations and internal policies during all interactions.
- Identify inefficiencies in billing or collection workflows and propose solutions to streamline processes.
- Collaborate with cross-functional teams to escalate unresolved accounts when necessary.
Qualifications
Education & Experience
- High school diploma with collections experience.
- Associates/Bachelors degree in Finance, Accounting, or related field preferred.
Technical Skills
- Proficiency in accounting software and MS Excel, NetSuite preferred
This is a rare and exciting opportunity for the Little Rock market to be a part of a rapidly growing company with an entrepreneurial leadership team with big plans for continued growth.
Client is offering top of the market benefit compensation that includes a strong base salary, full benefit package, and many other perks.
POSITION WILL SIT IN LITTLE ROCK- only local candidates will be considered or candidates willing to relocate to the area.
For more information, please apply directly or send a copy of your resume for review to Stephanie Shine or Chris Chunn on through LinkedIn.
Arkansas Talent Group is a Permanent Placement Recruitment Firm, all considerations will be held confidential.
