What are the responsibilities and job description for the Client Partner position at Arke?
Overview
The Client Partner at Arke is a critical role in ensuring a trusted and long-term partnership with our clients. This role oversees all client deliverables, account growth, setting the overall strategic direction and vision, and developing provocative ideas that inspire the team and client. In this capacity, the Client Partner plays a highly active role, working alongside our clients and project teams to ensure expectations and business needs are successfully being met. Ideal candidates have a strong digital background, familiarity with technology, and a consultative approach for problem solving.
Primary Responsibilities
- Provide short- and long-term strategic counsel and overall fiscal responsibility for the account as the primary client contact
- Serve as the liaison between the client and agency to ensure expectations are properly managed on both sides
- Manage multiple client contacts, internal resources, and workstreams
- Fully immerse yourself in understanding the client’s business and industry
- Establish a trusted, positive relationship with the primary client contacts
- Assist with proposal responses and presentation development for new business opportunities
- Prepare and maintain documentation and account information – e.g., statements of work, master services agreements, and contact information for invoicing, etc.
- Take initiative in creating new ideas, processes and techniques that add value to the account
- Assist in developing and managing budgets to meet desired profitability margins and success criteria for each initiative
- Partner with cross-functional teams (e.g., UX, design, development, strategy) to ensure delivery aligns with client goals and technological best practices
- Proactively identify opportunities for client growth and evolve strategic roadmaps in collaboration with internal teams
- Lead quarterly and annual planning sessions with clients to set and track against business objectives
Skills & Requirements
- 5 years of experience in account services
- Experience working in an agency environment
- Excellent writing, listening and verbal skills
- Proven ability to manage and grow profitable accounts
- Demonstrated leadership skills and ability to drive consensus
- Understanding of digital engagements across web, mobile, and social platforms
- Ability to work under tight deadlines
- Comfortable navigating enterprise client environments with complex stakeholder groups
- Skilled in balancing foundational work with strategic innovation within digital transformation engagements
- Working knowledge of CMS platforms, marketing tech stacks, analytics, and the digital lifecycle
- Natural collaborator with a solutions-oriented mindset and strong business acumen
Who We Are
Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversations and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.
Why Arke?
Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We provide a 401(k) with up to 4% company match, self-managed personal time off, and opportunities for training and mentoring. Beyond benefits, our greatest strength is our people, who make Arke a great place to work and grow.