What are the responsibilities and job description for the Customer Success Manager (AUSTIN TX) position at Arkham Talent?
Customer Success Manager (AUSTIN,TX)
- Fintech/Payments/Accounting saas background a MUST
- 5 Days a week in AUSTIN TX a MUST
- 90-110K DOE
Our Series A fintech client is revolutionizing B2B Payments. As Customer Success Manager, you'll serve as the primary client advisor, ensuring seamless implementation and adoption while driving value delivery.
Responsibilities
- Own the entire customer journey (onboarding, adoption, training, and expansion)
- Proactively identify opportunities to streamline the customer journey and grow your portfolio
- Train and educate customers on how to effectively utilize products and services
- Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers,
- Leverage data and performance metrics to optimize the customer experience
- Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
- Work closely with the Sales, Product, Marketing, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction
- Represent the voice of the customer and provide the relevant teams with insights about the product and users' needs
- Experience working closely with business owners and senior leadership
Requirements
- 3-5 years of customer-facing experience; consulting and/or accounting experience (team lead experience- advantage)
- Background in accounting, finance, and/or economics, business administration - MUST
- Proficient in Microsoft Excel - a must
- Experience with upsell and expansion targets (Sales and/or post-sales experience - advantage)
- Experience building collaborative relationships with customers & colleagues
- Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment
- Excellent analytical skills with the ability to translate data into insights
- Strong organizational skills, attention to detail, and ability to meet deadlines with ownership
- Positive attitude, high energy, and a drive to succeed
Salary
The annual salary is $90,000-$110,000 based on location and experience.
Salary : $90,000 - $110,000