Public Service Aide I

Job Description

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Police Department (ACPD) is currently seeking motivated and service-minded Public Service Aides to join our team of over 460 employees who serve a diverse and engaged community.

ACPD's Public Service Aides are non-sworn uniformed employees within the Police Department who provide service to the community by performing vehicular-related enforcement and support functions to the department's sworn Police Officers. Public Service Aides support Four Key Initiatives and fulfill their role as visible members of public safety.

Responsibilities

Specific duties include:

• Providing traffic control and security assistance at events and accidents including deploying traffic cones along roadways and directing traffic;
• Reporting traffic hazards or violators to Police Department officers for further assistance;
• Placing portable traffic signs in designated areas and tracking vehicles parked in temporary "No Parking zones" prior to the temporary no-parking zones being established;
• Patrolling and issuing electronic tickets for vehicles violating county and state laws;
• Coordinating the impounding of vehicles, and installing/removing parking boots on cars; and
• Testifying in Traffic Court when citizens contest tickets.
  
  

The ideal candidate will have strong written and verbal communication skills, be comfortable interacting with the public to provide information and services which may include diffusing tense interactions while enforcing parking regulations, and explaining County or State licensing requirements.

Minimum

QUALIFICATIONS

• High School Diploma, GED, or equivalent.
  
  

Desirable: Preference may be given to applicants with experience in one or more of the following:

• Enforcing Virginia and Arlington County parking, traffic, and license regulations; and Customer service experience including responding to policy-related questions.
  
  

Special Requirements

VCIN: Staff will be required to obtain and maintain a Virginia Criminal Information Network (VCIN) State Operator Certification.

Background Check: A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. A pre-hire federal background check and State of Virginia Central Registry check will also be completed before hire.

Driver's License: The applicant must possess, or obtain by time of appointment, a valid driver's license. If the applicant possesses or acquires a driver’s license, the applicant must authorize Arlington County to obtain or provide a copy of their official driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

Additional Information

Work Hours: The specific work hours for this position will be determined at the time of hire and may vary. This position requires shift work, including weekend, evenings, holidays, special events, and scheduled and unscheduled overtime.

Work Location: ACPD’s main office is located at 1425 North Courthouse Road. However, job duties are performed throughout the County including patrol both on foot and while driving a County-issued vehicle.

Salary: All new employees are hired at the Public Service Aide I classification. After 18 months, with satisfactory performance, employees may be eligible for movement from the Public Service Aide I to the Public Service Aide II. The salary range for the two levels are as follows:

• Public Service Aide I: $46,883.20 - $71,593.60 Annually
• Public Service Aide II: $52,041.60 - $79,372.80 Annually
  
  

Work Environment: Public Service Aides conduct their work primarily outdoors in all types of weather including heavy rain, extreme heat and extreme cold. They walk several miles per day often walking for extended periods and frequently operate motor vehicles. Other physical aspects of the position include bending over and lifting parking boots weighing up to 35 pounds; carrying, lifting, and loading stacks of traffic cones and barricades weighing up to 40 pounds per stack from beds of pick-up trucks and rapidly deploying them along the roadway.

Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.

Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here .

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment .