Application Development and Support Manager

Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

Please note: If you previously applied to requisition #166, IT Program Manager, or requisition #261, Application Development and Support Manager, you do not need to re-apply unless you wish to update your application.

The Department of Human Services (DHS) is seeking a hands-on technical leader for the position of Application Development and Support Manager to provide day-to-day guidance, performance management, project management and mentoring for the Applications Development Team which includes three developers, a database analyst, a systems analyst and IT contractors.

DHS has over 800 staff providing services to the community in programs for aging and disability, children and families, housing, public health, mental health, and substance abuse. This position is part of the Information Systems Bureau in DHS which is comprised of seventeen staff who manage many applications to support these programs. The Applications Development Team of six technical staff managed by this position holds primary responsibility for custom-built, complex applications that manage client and financial information including HIPAA compliance, key financial operations, reporting, and integration with various local, state, and federal systems. The Application Team Technical Manager will lead business requirements gathering and analysis, review systems architecture and design against business requirements and goals, and gain business partnership agreements to move forward.

Representative projects include:

• Modernization of the Purchase of Services application for Virginia Department of Social Services programs;
• Updating state reporting for reimbursements of multi-million dollar annual public services for youth and their families at risk; and
• DHS departmental data warehouse redesign model for integrated services and interoperability.

Specific duties include:

• Establishing and maintaining industry best practices for all areas of software development and support, assuring products delivered to the business are appropriately secure, usable, scalable, extensible, and reliable;
• Creating a climate of continuous learning and development for team members while developing and executing strategies for the sustainability of the team and services to ensure the optimal use of staff and contract resources as well as succession planning;
• Managing daily operations and support to include providing prompt resolution of all user issues affecting production;
• Managing software patches and upgrades, scheduled and unscheduled maintenance, testing, performance monitoring and tuning, documentation, integration with other systems, etc;
• Coordinating Windows OS, MS SQL database, hardware and virtualized machine upgrades with the Department of Technology Services for all DHS related systems;
• Planning and prioritizing application and departmental datawarehouse build, change / enhancement requests to best meet DHS goals;
• Developing project plans that communicate objectives, deadlines, and costs to line of business, technical staff, and third parties (other IT support, vendors);
• Managing the triple constraints of time, cost, and scope for the team (across multiple projects, divisions, and priorities); and
• Developing and applying functional knowledge of DHS client service delivery;

The successful candidate will demonstrate the following:

• Hands-on System Architecture, Application Design/Development, and Database/Data Warehouse development experience;
• Strong project and task management skills;
• Effective oral and written communication skills to engage, influence and articulate technical business issues and solutions to a variety of stakeholders;
• Excellent analytical, problem solving and decision-making skills within functional and technical areas;
• Effective people management and hands-on technical skills demonstrating the ability to lead a team of technical specialists utilizing best practices in application management and support services;
• Proven ability to interpret functional/business requirements into technical options and solution designs/architectures, as well as timelines and costs for implementation, including deployment recommendations; and
• Demonstrated knowledge of change management and support of a major application in production, including job scheduling and operational alerts.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Minimums:

• Bachelor's degree in software engineering, computer science, information systems management, mathematics, or related field;
• Significant and progressively responsible experience as a technical practitioner (application, software, database, data warehouse, and reporting development) in custom software development in a .NET (desired) and SQL Server (required) environment; and
• Experience leading a technical team and/or supervising the work of others.

Substitution : Additional qualifying experience may substitute for the degree requirement on a year-for year basis.

Desirables: Preference may be given to candidates with one or more of the following:

• Experience translating functional requirements into technical options and implementations;
• Significant project management experience through the systems development lifecycle;
• Functional experience in automating financial processes and systems;
• Ability to upgrade, troubleshoot and implement new systems/applications; and/or
• Ability to demonstrate various forms of written and oral communication to gather information about business needs, generate reports and communicate with various levels of the organization.

SPECIAL REQUIREMENTS

Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Must complete pre-hire federal background check and State of Virginia Central Registry check.

ADDITIONAL INFORMATION

Work hours: Monday - Friday with some flexibility and teleworking as agreed upon with the supervisor.

Note: This recruitment is open until May 1st, 2025, with a preferred filing date of April 17, 2025. Applications submitted by this date will receive first consideration. Interested applicants are encouraged to submit their applications as soon as possible. Qualified applicants in this first group will be referred to the hiring manager and interviews will be conducted on a regular basis throughout the recruitment with candidates whose qualifications best fit our needs. Applications received after April 17, 2025, may be considered only if a hire is not made from applicants received by the preferred filing date. The application process will close when the position has been filled or when enough qualified applications have been received.

Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

This is a grant-funded position.

The official title for this position is IT Program Manager.

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