What are the responsibilities and job description for the Patient Appointment Scheduler position at Arlington Orthopedics Associates?
Description
- Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
- Participates in clinic and market education, training, and meetings as need and/or required.
- Communicate with outside physician offices when needed to clarify referral issues.
- Communicate with clinical staff promote team awareness.
- Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
- Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
- Works independently.
- Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
- Retain and utilize knowledge of insurance policies and procedures.
- Performs other related duties as assigned.
Requirements
- High School Diploma/GED or equivalent experience
- 1 years of Health Care related experience
- Must be Bilingual in English and Spanish
- Knowledge of medical terminology
- Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
- Effective verbal and written communication skills
- Strong customer service skills
- Detailed oriented with organizational and time management skills
- Ability to perform in a highly stressful situation
- Ability to multitask
- Ability to establish effective working relationships with patients, physicians, and other medical support staff
- Ability to navigate through multiple software applications
