IT Support Specialist I

Arlington/Roe, a family-owned property/casualty wholesaler and managing general agency since 1964, has an outstanding opportunity for an IT Support Specialist I within our Information Technology team, located in Indianapolis, Indiana.

Arlington/Roe has over 200 employees located predominately throughout the Midwest. We are a sales and customer service insurance organization that operates with the utmost integrity. A national leader in the wholesale/managing general agency arena, our company is respected and valued by the insurance agents we serve and insurance carriers we represent.

Summary Job Statement:

This onsite (Indianapolis) position will primarily be responsible for assisting end-users with a variety of support questions and issues regarding company software and equipment. The position will also include responsibilities for onboarding, training, and documentation.

Qualifications:

• Minimum 1 year of experience in an Information Technology support role.
• High school diploma required.
• Bachelor’s degree in Information Technology or related field and/or IT certifications strongly preferred.
• Demonstrated effectiveness in providing end user support.

Essential Technical Skills

• Basic working knowledge of Office 365, Microsoft 365 Admin, Windows 11, Active Directory, and Android and iOS mobile devices.
• Basic knowledge of networking concepts and troubleshooting.
• Information Technology troubleshooting best practices.
• General knowledge of common cybersecurity threats and best practices.

Essential Personal Skills:

• Excellent customer service and patience while working with end users.
• Excellent personal communication and organizational skills.
• Ability to follow documentation independently.
• Ability to multi-task and prioritize.
• Ability to work well independently and participate effectively with their team.
• Analytical and problem-solving skills.

Essential Functions:

• Provide remote and in person user support related to Microsoft’s core business applications, RingCentral, LastPass, network/connectivity, Teams Rooms, and proprietary business applications.
• Deploy technology such as PCs, tablets, monitors, printers, and other commonly used office hardware.
• Deploy, maintain, and troubleshoot video conference room technology.
• Create training videos and facilitate in person training on business application features.
• Maintain accurate records of all technical support, onboarding, inventory, and project work in the company ticketing system, Freshservice.
• Perform IT tasks related to the onboarding and offboarding of employees.
• Create and maintain documentation for hardware, applications, and procedures.
• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the position

For more information about Arlington/Roe, please visit our website at www.arlingtonroe.com.

Arlington/Roe is an Equal Opportunity Employer.

Arlington/Roe participates in E-Verify.