Software System Support Specialist

Arlington/Roe & Co., Inc., a family-owned property/casualty wholesaler and managing general agency since 1964, has an outstanding opportunity for a Software System Support Specialist at our corporate headquarters located on the north side of Indianapolis, IN.

Education

• High School diploma required; college degree preferred.

Key Focus Areas

We are seeking a candidate who demonstrates interest and aptitude in the following areas:

• Relational Database Concepts
  A foundational understanding of relational database principles is required, including basic application and troubleshooting. SQL experience and ability is a plus.
• Help Desk Support
  A strong passion for providing exceptional technical support to end users, ensuring their needs are met efficiently and effectively.
• Growth in Project, Integration, and Automation Technologies
  Interest in participating in projects involving:
• New and existing automation tools.
• Integration efforts within our proprietary software systems.
• Opportunities to enhance and expand technical processes.

Qualifications

This position requires a detail-oriented individual who possesses:

• Excellent personal communication and organization skills.
• The ability to multi-task, prioritize effectively, and work well independently or as part of a team.
• Strong analytical and problem-solving skills.
• Adaptability to a fast-paced, changing environment.
• A technically oriented mindset with a willingness to take initiative and embrace future responsibilities.
• Intelligence, inquisitiveness, confidence, and energy.

Essential Functions

• Field incoming help requests from end users via telephone, e-mail, and tech-support portal in a courteous manner related to our proprietary software.
• Follow up on end-user pending transactions in the proprietary system that need to be processed.
• Maintain proprietary software administrative tasks, including but not limited to new products, user profiles, registry, record transfers, and templates.
• Create and maintain online forms using form-building software.
• Develop and maintain training documentation for both end users and system administrators.
• Use screen capture software to create videos for end-user training.
• Maintain the SQL Reporting Web Service portal for automated report delivery.
• Conduct software quality control system testing.
• Provide end-user training within our insurance proprietary software.
• Support new integrations and participate in project roles.
• Demonstrate strong written and verbal communication skills with attention to detail.
• Perform other duties as assigned.

Preferred Experience

• O365 SharePoint experience.
• Basic knowledge of telephone and video conferencing systems.
• Familiarity with Microsoft Teams.

About Arlington/Roe

Arlington/Roe is an Equal Opportunity Employer and participates in E-Verify.

The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.