What are the responsibilities and job description for the Host position at Arlo Hotel DC?
A host's primary responsibility is to ensure that guests have a positive experience when they enter a restaurant. Hosts are often the first person a guest sees, and they play a key role in setting the tone for the guest's entire dining experience.
Here are some of the duties and responsibilities of a host:
- Greeting guests: Hosts welcome guests as they enter the restaurant and make them feel welcome
- Managing reservations: Hosts help guests with reservations and schedule reservations for large parties
- Seating guests: Hosts seat guests at tables and in the waiting area
- Providing menus: Hosts provide guests with menus and answer any initial questions
- Estimating wait times: Hosts provide accurate wait time estimates to incoming guests
- Managing seating: Hosts optimize seating to ensure even workload for wait staff
- Answering phones: Hosts answer incoming calls to the restaurant
- Handling special requests: Hosts tend to special guest needs and requests
- Ensuring safety: Hosts protect the establishment and patrons by adhering to sanitation, safety, and alcohol control policies
- Helping wait staff: Hosts help dining room staff by setting and clearing tables, replenishing water, and serving beverages
Hosts should have strong interpersonal skills, a warm and friendly disposition, and excellent time management, communication, and organizational skills.
