Server

The server is responsible for serving food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner; ensures a positive experience for all guests. 

 
RESPONSIBILITIES AND AUTHORITIES: 

• Always treats guests with courtesy and respect in a variety of situations. 

• Displays honesty & integrity. 

• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. 

• You build strong partnerships with internal customers and outside vendors 

SPECIFIC DUTIES: 

• Greets guests upon arrival; assists with seating as needed. 

• Presents menus/wine lists to guest and describes all daily specials. 

• Takes food and beverage orders accurately and courteously; responds to guests’ questions regarding food and beverage items. 

• Opens/presents/pours wines and champagnes in a professional manner as needed. 

• Accurately writes tickets for food and beverage items; turns tickets into kitchen/bar in a timely manner; coordinates with kitchen staff to clarify any special requests. 

• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of guests as needed. 

• Review’s food order for accuracy and presentation prior to delivery to patron; coordinates with kitchen staff to rectify any deficiencies. 

• Refills guests’ beverages as requested; monitors guests during meals to provide for all needs. 

• Suggests desserts to guests at completion of meal; accurately takes and delivers dessert orders. 

• Delivers accurately itemize bill receipt to guests upon meal completion. 

• Handles purchasing transactions, which include operating the cash register and accounting of daily sales. 

• Receives payment from guests; makes change as needed; issues receipts. 

• Clears and resets tables as needed. 

• Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices. 

• Always maintains cleanliness and sanitation; performs closing clean-up duties. 

• Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to F&B Manager as needed. 

• Assists other staff members as needed to ensure optimum service to all guests. 

• Completes all necessary paperwork; maintains files and records. 

• Performs other related duties as assigned by management. 

REQUIREMENTS: 

• 1-2 years of food server in full-service restaurant is required 

• Must be minimum age to serve alcohol.