What are the responsibilities and job description for the Assistant Front Office Manager position at Arlo Williamsburg?
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
RESPONSIBILITIES AND AUTHORITIES:
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Oversees the Front Office Department – Lobby Hosts.
- Conducts pre-shift meetings.
- Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
- Motivates and develops team members.
- Maximizes room sales, room revenue and profit.
- Delivers outstanding service and creates memorable experiences.
SPECIFIC DUTIES
- Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
- Embraces and effectively lives Arlo Hotels values and culture.
- Assigns, coordinates, and supervises work activities of Lobby Hosts.
- Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
- Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
- Conducts performance reviews with reporting team members.
- Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
- Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
- Manages same day rooms inventory and rate yielding.
- Takes personal responsibility for correcting service problems and creates memorable guest experiences.
- Completes other duties as assigned by the Director of Front Office
Requirements:
Education:
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- Hospitality Diploma or Degree preferred
- Minimum 2 – 3 years in a management position
Knowledge:
- Hospitality or customer service
- Opera experience.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
