Business Support Manager - Bilingual (English/Spanish)

This position is for ATEC Logistics, LLC, a subsidiary of Armada. Founded in 1989 and based in Maitland, Florida, ATEC (www.atecsystems.com) is a logistics provider with expertise in the areas of global ocean shipping, export documentation, and order management services. 

Position Overview

The Business Support Manager will play a pivotal role in ensuring ATEC has a robust, scalable business support infrastructure. As ATEC continues its growth, this role will lead the development and implementation of systems, processes, and structures that support and scale the support functions of the organization. The role requires an individual who is both a strategic thought partner to the COO and an operational leader with a hands-on approach to driving efficiency and business improvement across departments.

This role is essential in improving business operations, driving cross-functional collaboration, optimizing workflows, and aligning resources to meet organizational goals. This role will be accountable for facilitating the execution of top-priority business initiatives while maintaining effective communication and coordination across teams and functions.

Key Responsibilities

• Cross-Functional Leadership: Collaborate with ATEC teams and other operating companies to implement key business strategies. Drive the alignment of resources and activities across departments, ensuring operational goals are achieved.

• Business Planning & Execution: Support the business planning processes and ensure the rhythm of business activities is documented and optimized for success. Identify and address major gaps or challenges in business operations, offering actionable recommendations for improvement.

• Project Management & Process Improvement: Manage and execute strategic projects, ensuring alignment across all functional areas. Identify opportunities for process improvements and implement changes to drive efficiency and reduce operational costs.

• Strategic Thought Partner: Act as a trusted advisor to the COO, providing insights on operational challenges, helping to innovate workflows, and offering guidance on strategic decision-making.

• Collaboration & Communication: Foster collaboration across leadership teams, enhancing communication and visibility between departments to ensure proper alignment with the organization's strategic objectives.

• Results Accountability: Ensure results are delivered on time, aligned with business goals, and encourage continuous improvement across teams.

• Client Engagement & Stakeholder Management: Engage with key internal and external stakeholders to convey the strategy of business support functions, instill confidence in ATEC’s readiness for growth. 

Key Requirements

• 3-5 years of experience in a Business Support Manager role or similar

• Industry Experience: Demonstrated experience as a leader in a multi-functional role, ideally in a distribution or logistics-related industry. A deep understanding of the challenges and opportunities specific to logistics, operations, and service-based businesses. International experience a plus. 

• Leadership & Strategic Thinking: Proven ability to lead cross-functional teams and drive business results at both a strategic and operational level. Ability to partner closely with senior leadership to shape and execute the company’s strategic roadmap. Experience partnering closely with staff; proven ability to support and improve and implement initiatives across multiple functions.

• Process & System Optimization: Strong record in improving systems, processes, and financial management strategies, including optimizing performance metrics, and enhancing visibility into operations.

• Cross-Functional Collaboration: Demonstrated success in driving collaboration and alignment between various business functions. 

• Communication Skills: Exceptional written and verbal communication skills, with the ability to drive collaboration. 

• Change Management: Ability to drive change initiatives, managing the impacts of those changes on people, processes, and systems. Comfortable navigating complexity and ambiguity while delivering on business objectives.

• Education: A bachelor’s degree in business, Management, Finance, or a related field is required. An MBA or advanced degree is preferred.

• Languages: Bilingual in English and Spanish.

Other Responsibilities

• Act as a key driver of continuous improvement initiatives, proactively identifying and addressing operational opportunities.

• Ensure that business operations are transparent, streamlined, and scalable as ATEC grows.

• Contribute to the company's strategic direction and growth by providing timely, insightful analysis and recommendations to the COO and senior leadership team.

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time. 

November 2024 Version 1.0