What are the responsibilities and job description for the Customer Service Representative/Administrative Assistant position at Armament Coatings & Roofing, Inc?
About us
We are innovative, rewarding and our goal is to Protect homeowners so they can feel secure in their homes. .
Our work environment includes:
- Growth opportunities
- On-the-job training
Customer Service Representative
Get paid while learning. Team environment that elevates everyone to win. Monthly lunch with team members, weekly pay, and commission.
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order processing
- Maintain accurate and detailed customer records in the database
- Collaborate with internal teams to address customer concerns and ensure customer satisfaction
- Upsell and cross-sell products or services to customers when appropriate
- Follow company policies and procedures for handling customer interactions
Requirements:
- High school diploma or equivalent
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work well in a team environment
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team as a Customer Service Representative and help us deliver an outstanding experience to our valued customers.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the company.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Work from home
Shift:
- Day shift
Location:
- Fresno, CA (Required)
Work Location: Remote
Salary : $20 - $22