Supervisor

Summary:

Plans, directs and organizes daily operational activities of a banking center, primarily at Exchange locations. The Exchange is a 7-day-a-week working environment with Supervisors managing different shifts during the day at different times during the week. Ensures that bank operations procedures are followed and supervises a staff of employees ensuring customer needs are met. Conducts all related business transactions for customers along with cross-selling products and services to meet targeted sales objectives. Promotes and markets products throughout the Exchange to increase account relationships.

Full‐time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain active until a qualified applicant is hired.

Principal Accountabilities:

• Ensures branch operations policies are followed and customer service needs are met
• Supervises, plans and directs staff promoting product sales and service
• Coordinates and assigns work, ensuring adequate coverage on assigned shift
• Opens or closes branch daily
• Approves transactions and assists in customer disputes
• In Exchange locations, ensures Exchange management needs are met
• Responsible for vault balancing and reconciliation
• Demonstrates effective communications skills, both verbal and written
• Supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Will typically supervise a staff of at least five associates. Conducts regular meetings and provides frequent feedback to associates to develop them and provide a career path for all associates whose performance supports promotion.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Skills:

• Strong verbal and written communication skills required.
• Strong attention to detail and ability to complete work accurately is required.
• Ability to organize work.
• Basic math and counting skills to include the ability to calculate figures and amounts such as cash back and percentages.
• Above average ability to think logically to analyze situations, resolve problems, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Proficient at working with multiple computer and software systems.
• Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.

Education & Experience

• High school diploma, GED, or equivalent required
• Minimum of 1 year of banking or equivalent experience, required.
• Minimum of 1 year proven cash handling and sales experience required.
• Minimum of 1 year previous supervisory experience is required.

Physical Requirements:

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 25 pounds of force.