What are the responsibilities and job description for the Military Personal Banker I position at Armed Forces Bank?
Job Title: Military Personal Banker
We are seeking enthusiastic and motivated individuals to join our team as Military Personal Bankers.
Role Overview:
Military Personal Bankers are front-line associates who deliver solutions that help our clients achieve financial freedom and peace of mind.
Main Responsibilities:
- BUILDING PROFESSIONAL RELATIONSHIPS: Build professional relationships with clients and potential clients to understand their financial needs and deliver valuable products and services to meet those needs.
- CLIENT SERVICE: Deliver fast, easy, and personal service consistent with company standards in all client, non-client, and associate interactions.
- PRODUCT PROMOTION: Introduce, promote, and recommend consumer banking products and services to clients and non-clients.
- BANKING TRANSACTIONS: Process banking transactions for clients, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, opening checking and savings accounts, and assisting clients with obtaining other bank products, including credit cards and personal loans.
- COMPLIANCE AND SECURITY: Adhere to all bank compliance, security, and operational policies and procedures, as well as financial loss standards.
- CONFIDENTIALITY: Protect all client and bank information confidentially and follow all company policies.
- TRAINING: Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
Requirements:
- WORK EXPERIENCE: 1-2 years of customer-facing experience, preferably in the banking or finance industry.
- EDUCATION: High school diploma or equivalent required; bachelor's degree preferred.
- CORE COMPETENCIES:
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and adapt to changing situations.
- Proficient in Microsoft Office and basic computer skills.
- Familiarity with cash handling and banking operations.
- Ability to maintain confidentiality and handle sensitive information.
- SOCIAL SKILLS:
- Able to build strong relationships with clients and colleagues.
- Effective problem-solving and conflict resolution skills.
Working Conditions:
The work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary.
