What are the responsibilities and job description for the IT & Security Support US Team Lead (Hands-On) (Reston, VA Office, Hybrid 3 days/week) position at Armis?
Armis, the cyber exposure management & security company , protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see , protect , and manage all critical assets - from the ground to the cloud . Armis secures Fortune 100, 200, and 500 companies as well as national governments, state, and local entities to help keep critical infrastructure, economies, and society safe and secure 24 / 7.
Armis is a privately held company headquartered in California.
Location : Reston VA (Reston, VA Office, Hybrid 3 days / week)
All candidates should make sure to read the following job description and information carefully before applying.
Reports to : Global IT & Security Support Manager
This is a hands-on team leader role with strategic and direct influence on company employees and systems performance. This role oversees IT and Security support for both Commercial and Federal environments.
The Opportunity :
Service excellence & operational efficiency :
- Deliver top-level support : Provide top-tier technical support to internal employees and systems globally, maintaining and improving a professional and customer-centric approach.
- Ensure employees' smooth onboarding : Review and streamline as much of the employee onboarding process as possible to eliminate all frictions and ensure a smooth process from start to finish.
- Adhere to standards : Strictly follow established IT & Security processes, procedures, and meeting key performance indicators (KPIs) to ensure operational efficiency.
- Enhance knowledge resources : Create and continuously improve technical documentation, training materials, and knowledge base articles to streamline the support process and empower both the team and end-users.
Collaboration & communication :
Team leadership & development :
What we expect :
Preferred skills :
We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the confidence gap. We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.
Salary range guidance for this position is : $115,000-$135,000 (Bonus and Pre-IPO Equity)
The salary range listed does not include other forms of compensation or benefits (e.g., bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly 'me' days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
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Remote working / work at home options are available for this role.
Salary : $115,000 - $135,000
