Service Coordinator

Armor Equipment is a full-service distributor and maintenance center for private and municipal refuse and street sweeper customers. Originally located in St. Louis in 1970, Armor distributes a full line of new and used equipment, including Heil refuse trucks, Tymco street sweepers, Sewer Equipment Trucks and Trailer Jetters, ODB Xtreme Vac trash / debris & leaf collection units, containers and compactors. The parts department is stocked with new OEM and aftermarket parts for all types of vehicles!

We pride ourselves in having a thorough knowledge of the trucking and sewer industries, with our strong dedication to provide our valued customers with the highest quality of services. Those are the foundations upon which we have grown our company.

For more information on who we are and what we do, please visit our website at www.armor-equip.com. We look forward to hearing from you!

The primary function of the Service Coordinator is to assist the service manager, as well as perform all posting, tracking and billing functions for the Service Department.

Job Responsibilities:

• Answer incoming service calls on a daily basis.
• Responsible for updating daily service reports. Add information onto internal spreadsheet on labor tracking.
• Add billable time to invoice in the accounting software via timecard entry.
• Invoicing of completed service tickets verifying correct hours and parts used.
• Maintain rental and used truck inventory.
• Responsible for check in/out rental equipment. This includes inspecting the unit before rental and filling out the appropriate form for customer signature during delivery of rental. Checking in equipment upon return, filling out the check in sheet and noting any damage and reviewing anything found with customer.
• Track maintenance requirements on rental inventory and schedule service as needed.
• Manage and schedule all rental and compactor PM’s using internal spreadsheets based off hours, mileage, or time.
• Communicate with service manager and sales on any issues with customer equipment that might be deemed in need of replacement or major repairs by service technicians.
• Dispatching of mobile service technicians.
• Preparing of service quotes and follow up on quotes that are not approved.
• Follow all policies and procedures.
• Perform all other duties assigned.

Job Requirements:

• Great interpersonal skills – at all times display honestly, ethics, and integrity.
• Be self-managed and self-motivated.
• Ability to cope with pressure, multiple projects, and frequent interruptions.
• Proficient computer skills with Microsoft Office including Outlook, Excel, and Word.
• Strong verbal and written communication skills.
• Understanding of and adherence to confidentiality.
• Follow all safety rules and guidelines.
• Must have a valid driver's license.
• Present a professional image in personal appearance, dress, and preparation.

Working Conditions: Hours will be 8:00 a.m. – 5:00 p.m., Monday through Friday plus overtime as required. This is an hourly, non-exempt position.

Benefits:

• Uniquely Armor: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training and safe working environment.

Armor Equipment is proud to be an Equal Opportunity Employer

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 3 years (Preferred)
• Invoicing: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person