What are the responsibilities and job description for the Account Management Executive position at ARMS?
Key Responsibilities
- Provide technical support and training to customers during implementation.
- Learn assigned customers' setup, typical workflows, goals, and how they use our products and services.
- Gather information on customer technical infrastructures, hardware, and offerings.
- Monitor common technical support questions and create processes for handling them at scale.
- Collaborate with the End2End organization to address customer support tickets.
- Evaluate customer satisfaction and implement improvements as needed.
In addition to your technical expertise, you will have excellent business development skills and the ability to think strategically. If you are a motivated and results-driven individual who enjoys working in a dynamic environment, we encourage you to apply for this exciting opportunity.
