What are the responsibilities and job description for the Assistant Director of Operations position at Armstrong Ambulance?

Job Description

GENERAL FUNCTIONS / DUTIES :

The Assistant Director of Operations (ADOO) will work in conjunction with the Director of Operations and fellow Directors to manage the day to day needs of Armstrong operations. The ADOO will primarily focus on the Field Operations team and staffing / system design areas to improve efficiencies, manage staffing levels, and ensure role and responsibility compliance throughout the operations management team members.

PRIMARY RESPONSIBILITIES :

Manage the Field Operations Managers and Field Operations Supervisors to ensure compliance / consistency with roles and responsibilities.
Assure that bases are maintained properly and that Supervisors are following through with base responsibilities and base needs.
Assure that all communications regarding policies, procedures, updates, directives and all other pertinent areas are relayed to FOM / FOS team and that they understand and acknowledge receipt and their role in implementing such information.
Oversee the narcotics program in conjunction with the Director of Clinical Services (DCS).
Oversee the stocking / inventory management of non-narcotic supplies.
Oversee the planning / scheduling / preparedness for all details.
Oversee the scheduling of FOMS / FOS shifts as well as weekly crew scheduling.
Work with management team to create and implement scheduling solutions and shift insights / system design that will improve the efficiencies of the system.
Handle SIRs including submitting all required documentation to OEMS
Assign / manage operational projects as assigned.

REQUIREMENTS / QUALIFICATIONS :

Candidate must be a licensed Paramedic in the state of Massachusetts.

Exceptional organizational and communication skills.

Previous field experience as a FOM / FOS.

Track record of proven Communications Center knowledge.

Proactive management style and ability to understand team dynamics.

Excellent verbal, written and interpersonal communication skills with attention to detail.

Knowledge in various radio, telephone, recording, CAD, and other areas of technology / information systems.

Knowledge of system status planning, (i.e. staffing levels, supply and demand, workload assumptions and local geography).

Company Policies

Performs all duties in a safe, courteous, confidential and professional manner.

Maintains a positive and professional image by being well groomed and properly attired at all times.

Maintains response readiness consistent with company’s response criteria.

Mentors, trains, and encourages fellow staff as needed, to help them attain their full potential.

Completes all reports legibly, accurately, and on a timely basis.

Maintains confidentiality of all customer and Armstrong information

PATIENT PRIVACY :

Expected to protect the privacy of all patient information in accordance with Company policies, procedures, and practices, as required by Law, and in accordance with general principles of professionalism as a health care provider.

May access protected health information and other patient information only to the extent that it is necessary to complete job duties. May only share such information with those who have a need to know specific patient information to complete their job responsibilities related to treatment, payment, or other company operations.

Encouraged and expected to report, without the threat of retaliation, any concerns regarding the company’s policies and procedures on patient privacy and any observed practices in violation of that policy to the designated management personnel.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Licensed Paramedic in the state of Massachusetts;

Four to eight years related experience and / or training; or equivalent combination of education and experience.

Minimum 2 years of EMS management experience

Language Skills : Ability to read, analyze, and interpret technical journals, operating instructions, procedure manuals, and legal documents. Ability to respond to common inquiries or complaints from employees, management, and regulatory agencies. Ability to effectively present information to top management. Ability to effectively interact and communicate with staff, co- workers, management, and vendors. Mathematical Skills : Ability to work with mathematical concepts such as probability. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Computer Skills : Ability to use Microsoft office including Word, Excel and Outlook. Ability to use industry specific computer programs (i.e. RescueNet Dispatch / Billing, Traumasoft). Reasoning Ability : Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables. Ability to make decisions in a timely and effective manner. Other : Customer service oriented; able to communicate clearly; intuitive with a strong knowledge of people; organized and logical; computer skills and aptitude

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must :

Utilize both gross and fine motor skills of the upper extremities including regular use of hands to finger, handle or feel, and reaching with hands and arms.

Armstrong Ambulance reserves the right to test employees with its Drug-Free Workplace policy. Random drug tests may be conducted for positions that are safety sensitive.

WORK ENVIRONMENT :

The work environment is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is frequently hectic with quick turnaround times and deadlines.

The noise level in the work environment is usually moderate.

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