What are the responsibilities and job description for the Teller Supervisor position at Armstrong Bank?
Summary:
As a Teller Supervisor, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality, and be able to direct and coordinate the teller operational functions of the branch. Must enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s and Teller’s needs.
Essential Duties and Responsibilities:
Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.
Ensure that security testing is completed.
Ensure that weekly teller work schedules are valid and completed.
Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.
Approve the daily branch NSF’s, process proof clearing and collection items.
Network within communities to find and attract new business.
Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
Contribute to meeting both department and branch profitability annual goals.
Perform Teller duties, as required.
Qualifications:
Outgoing personality and excellent Customer service skills
Demonstrate ability to generate referrals
Demonstrated Leadership skills
Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
Must be very flexible and willing to work irregular schedule, as needed
Maintain high level of discretion and confidentiality
Complies with all regulatory requirements
1 year Teller experience required
Physical Requirements:
Long periods of standing or sitting, typing and repetitive motion
Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes
