What are the responsibilities and job description for the Customer Relations Agent 1 position at Armstrong Group?
Are you a hard-working salesperson who takes great pride in hitting competitive targets? Are you a team player and contributor? Do you want to be part of a high-energy team that drives sales, solves problems, and retains customers for the 12th largest cable telecommunications company in the United States? Do you like being part of a highly motivated team that enjoys recurring incentives, including contests (e.g. President's Circle), premium TV giveaways, lots of free food, and the like?
If you answered "yes," then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
Position Summary
The Customer Relations Agent is important to the success of the entire company. These agents will be part of a team ranging from 9 to 11 who together handle 138k incoming calls a year and save 95% of customers considering disconnection. This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet supercharged by Plume Wi-Fi, HDTV powered by TiVo, and Talk telephone services, along with a portfolio of ancillary home entertainment products and services (e.g. HBO). This role is first and foremost, a problem solver, who then uses Customer Stars, special retention campaigns, and a retention decision tree to retain and delight customers.
Customer Relations Agents are eligible for position advancement based on tenure and performance (i.e. RET-1, RET-2, RET-3).
What's In It For You :
- Competitive pay with annual increases
- Benefit eligibility on your first day with low employee premiums that are far better than the industry average
- Free Company services such as Internet, video, and telephone. What's even better is you can enjoy discounted services from our affiliate companies!
- You'll have access to a number of career developmental resources to grow personally and professionally
- Generous paid time off and holidays
- The chance to be part of a Top 10 company and high-energy employee culture
What You'll Be Doing :
What You'll Need :
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer. Learn More
