What are the responsibilities and job description for the Operations Manager position at Armstrong Group?

Join a Growing Industry with Guardian Protection!

Are you interested in working in a rapidly expanding industry? The increased demand for smart home and business security has created an exciting new opportunity at Guardian Protection.

We offer cutting-edge technology, 24 / 7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are expertly installed, monitored by real people, and truly make a difference. We do what we do because of one simple truth : life is better when it's safe.

Position Summary

The Operations Manager oversees daily service and installation activities, including residential, commercial, and new construction projects. This role involves managing field staff, overseeing P&L, coordinating with various departments, ensuring compliance with company standards and safety regulations, and delivering excellent customer service. Your direct reports will include Field Technicians, Field Supervisors, and Warehouse personnel.

What's In It for You :

Attractive compensation package
Comprehensive benefits starting day one
Opportunities for growth within the company
Be part of a Top 10 company with a high-energy employee culture

What You'll Be Doing :

Team Leadership : Lead a team of field technicians, fostering a positive culture of excellence and performance. Your expertise in servicing and installing alarm systems will be crucial in training your team and promoting best practices.

Collaboration : Partner with the local sales team to share design opportunities, enhance installation designs, and reduce costs.

Coaching and Meetings : Conduct one-on-one coaching sessions and hold informative monthly team meetings to ensure continuous improvement and communication.

Inventory Management : Direct your warehouse team to maintain inventory control and optimal product levels.

Customer Experience : Drive quality to promote customer retention, with a strong focus on reducing warranty return jobs. Customer satisfaction is key to our success.

New Construction Liaison : Act as the operational liaison for new construction customers in your area, maintaining relationships and managing expectations.

Feedback and Improvement : Provide feedback to the corporate team on best practices for service and installation, contributing to overall company improvement.

Operational Excellence : Maintain and strive to exceed operational and P&L performance expectations for your branch.

Physical Requirements :

Travel : Attend strategic discussions with company leaders and customers.

Equipment Handling : Use ladders and move equipment between worksites as needed.

Lifting : Must be able to lift up to 50 lbs.

What You'll Need :

Education and Experience :

Bachelor's degree or 5 years of experience in service and installation, preferably in the security alarm systems industry.

Leadership Skills :

Strong leadership and team management skills with a minimum of 3 years of leadership experience.

Industry Knowledge :

In-depth knowledge of industry regulations and safety standards.

Experience with low voltage wiring, security systems, including a thorough understanding of intrusion, Fire, CCTV, and Card Access systems.

Certifications :

Must have NICET and / or ESA certifications, or obtain within 6 months of start date

Ability to obtain Local and State Licensing.

Communication Skills :

Exceptional communication and interpersonal skills.

Technical Proficiency :

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Driving Requirements :

Valid Driver's License with an acceptable driving history.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.

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