What are the responsibilities and job description for the Collection Agent position at ARMStrong Receivable Management?
ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
Altus Receivables is seeking a First Party Collection Agent as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high-risk customer accounts when necessary.
The distributor deductions team is responsible for reviewing and managing deductions taken by distributors from a company's invoices, ensuring that the deductions are valid and disputing any charges that are considered incorrect or unjustified. The team’s responsibilities include monitoring and resolving discrepancies related to payments from distributors for a number of reasons, including promotional activities, damaged goods, or delivery issues.
Job Responsibilities:
- Analyzing deductions:
- Examining distributor invoices to identify deductions taken and understanding the reasons behind them, including checking for compliance with agreed-upon contracts, sales tax exemption, and promotional terms.
- Validating deductions:
- Verifying if the deductions are accurate by reviewing supporting documentation like proof of delivery, invoices, and promotional agreements.
- Dispute resolution:
- If a deduction is deemed invalid, contacting the distributor to dispute the charge and provide evidence to support the company's position.
- Communication:
- Maintaining open communication with customers, sales team, and distributor to clarify deduction reasons, negotiate repayment, and resolve order delivery disputes.
- Qualities that align with financial analysis, problem-solving, and communication.
- Analytical Skills – Ability to analyze deductions, identify trends, and resolve discrepancies.
- Attention to Detail – High accuracy in reviewing invoices, deductions, and remittance information.
- Problem-Solving Ability – Capability to investigate and resolve deduction-related issues.
- Strong Communication Skills – Ability to interact effectively with internal teams, client leadership, and external customers.
- Proficiency in Data Management Tools – Experience with SAP and Excel is a plus.
- Time Management – Ability to manage multiple tasks and meet deadlines independently.
- Collaboration & Teamwork – Works well with finance, sales, and customer service teams.
- Initiative & Proactiveness – Takes ownership of deduction issues and drives resolution.
- $12.98 (DOE) per hour plus potential monthly bonus
- Benefits package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!
ARMStrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Salary : $13
